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Mirfayz Khusenov

Front Office Manager

Summary

Top notch Hotel Front Office Manager with background in supervising and managing all aspects of the front office; performing daily monitoring of rooms inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans; managing department forecasts and budgets for both line expenses and payroll.

Work experience

Sep 2015Present

Marketing Manager

Hotel Malika-Bukhara

Researching and reporting on external opportunities
Understanding current and potential customers
Managing the customer journey (customer relationship management)
Developing the marketing strategy and plan
Management of the marketing mix
Managing agencies
Measuring success
Managing budgets
Ensuring timely delivery
Writing copy
Approving images
Developing guidelines
Making customer focused decisions

Mar 2013Mar 2015

Front Office Manager

Malika-Bukhara

-Communication of messages, receiving phone calls, transferring calls, using judgment calls regarding nature of business and urgency of situation.
-Data entry duties depending on the task set.
-Assisting the office maintenance team in organization and repair of office equipment

Education

Sep 2016Present

Management Development Institute of Singapore in Tashkent

Business and Marketing management 
Sep 2012May 2015

High-school

Lyceum
Sep 2001May 2009

Secondary School

Gymnasium

Skills

6
Front Office Manager
  • Create and produce reports as required.
  • Coordinate schedules, payroll and expenses to meet or fall below budget.
  • Participates in property initiatives.
  • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.
  • Ensure that all accounting transaction and cash handling procedures are in compliance.
  • Relive front office departments for breaks/lunches.
  • Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals.
  • Pro actively identify potential guest issues.
  • Assist housekeeping in day-to-day activities.
  • Recruit, hire, train and retain associates for all supervised departments.
  • Develop monthly training items to foster development and cross training with other departments.
  • Perform associate evaluations, provide coaching and development.
  • Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.
8
Marketing

-Skilled in sending emails, letters, memos and supervise other official activities
-Retrieved information form MIS and delivered information to directors whenever required
-Ability to deliver relevant and true information about company ongoing activities as per privacy norms
-Demonstrated proficiency in composing written communications
-Excellent Interpersonal skills to behave in a best possible ways with the visitors in the company
-Proficient in the use of Microsoft Windows and Office software, a calculator and a copier