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An adaptable, experienced, and trained Administrative Professional prepared to excel in a fast-paced environment; a polished multi-tasker with the ability to manage office duties while also providing comprehensive administrative support.


Word Processing/Dictation
65 W.P.M.
Microsoft Office 97/2000/2003/2007/2010
Excel, Word, Access, Outlook, PowerPoint, Publisher, One Note

Work experience

Apr 2006Present

Hospital Services Representative/ Administrative Support

Georgia Health Sciences University Medical Center
  •  Prepares monthly reports for the Concierge/Greeter Services Department with Microsoft Excel detailing patient & visitor traffic, phone call volume, and transport volumes; facilitates meetings presenting all findings to the Director of Patient-Family-Centered Care.
  • Handles all incoming phone calls to GHSU regarding patient locations, appointment information, and any other general inquiries.
  • Assists with any general office duties; maintaining and creating department schedules, typing, emailing, faxing, PowerPoint presentation creation, and any other department-specific duties.
  • Ensures that each patient and visitor receives exemplary service by providing a safe, friendly environment; includes greeting patients and visitors, maintaining service standards, and demonstrating a solid knowledge of the campus and surrounding Augusta area.
  • Transports outpatients to and from their appointments by either wheelchair or golf-cart; also helps arrange transportation for all non-emergency transports to areas throughout the CSRA.
Oct 2010Present

Wireless Sales Consultant

Best Buy
  • Exceeded sales, service, and accessories targets every month since December 2010.
  • Makes recommendations and helps customers find products; provides exceptional expertise and service on products and services; is a key leader in building and sustaining loyalty by providing end to end customer solutions.
  • Acts as cashier; precisely maintains all cash and media at the registers; switches departments as needed based on customer volume.
May 2004Dec 2010

Administrative Professional

Skyline Messenger Service
  • Created, implemented, and managed an electronic information storage and retrieval system; created a paperless environment, thereby streamlining file management.
  • Assisted warehouse manager in operations and procedures, such as employee performance evaluation, flow of correspondence, and requisition of supplies.
  • Selected phone system; programmed automated responses; served as communication central for the warehouse.
  • Performed general clerical duties including but not limited to: photocopying, faxing, processing invoices, mailing, dictation, and filing.
  • Maintained orderly appearance of warehouse and supplies stocked.
Oct 2005Apr 2006


Borders Books & Music
  • Ensured that customers experience outstanding service by providing a friendly, interactive environment and thorough knowledge of products; acknowledged every customer, maintained standards, demonstrated in-depth product knowledge and exemplified all other aspects of customer service.
  • Maintained an awareness of all promotions and advertisements.
  • Accurately and efficiently rang on registers and accurately maintained all cash and media at the registers. Entered all media from register into the tally program.
  • Maintained orderly appearance of register area and supplies stocked.



Clayton State University
  • Multidisciplinary coursework in the fields of Technical and Professional Writing, and Office Management
  • Projected degree completion – December 2012


Sep 2011Present

National Career Readiness Certificate



Lily Pacheco

Torri Lampkin

Anthony Roberson