Areas of expertise
§Cost Control & Reduction
§Team Building & Leadership
§Forecasting & Projections
§Cash Flow Improvements
§Coaching & Mentoring
experience & accomplishments
Promoted to design and implement a volumetric invoicing solution during period of changing processes, software, and capabilities. Examine agreements and define service delivery requirements to meet contractual invoicing, reporting, and technical needs. Guarantee accurate and complete billing by partnering with Delivery, Technical, Legal, and Tax teams.
Impact: Maximize team’s effectiveness, while merging with different units, by adapting rapidly to changing conditions, embracing new processes, and applying new tools immediately.
•Conceived idea and currently executing project to standardize billable items and reporting delivery tools for every project, resulting in
-Up to 6 month acceleration of invoicing solution implementation.
-6-month reduction in Analysts’ work time.
-Improved customer satisfaction due to avoidance of volume disputes.
-100% billing and reporting accuracy.
•Served as team Subject Matter Expert for Invoicing. Compiled technical knowledge from back office to envision the end-to-end process, navigate faster through the system, and reduce errors.