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Summary

With more than 15 years of experience in game development and 5 years in IT. Knowledge of product life cycle, Customer Relationship Management, QA, development, publishing.

Work History

2010Present

Consultant / Project Manager

Self-employed

In charge of off-shore IT projects on web and mobile, CRM/ERP, localization, QA of websites and games, (Paris, Vietnam and Singapore). Teaching English (T.E.F.L. Certified) and Project Management to children aged 9-16.

Currently working in Saigon in a start-up on 4 web and mobile application projects as a Consultant, acting like an Executive Producer / Studio Manager when needed (Vietnam, Singapore)

  • CRM/ERP web based application with customer based in Taiwan.
  • Supply Chain application, web-based and ported to IOS. It includes training, certifications with features such as StackOverFlow, Quora, iCal, achievements/”gamification”, payment sytem, and SEO specs.
  • Application on IOS/Android for CRM/sales project with AUDI (Germany)

Revamped processes, methods, focused on communication, coordination, and provided tool training (Jira/Greenhopper, MSProject).

20142015

Head of Project Management in Video Games and Customer Relationship teaching.

Brainworks / Total, Yangon, Myanmar, Cambridge Certified Institution

9 classes, 154 students aged 9 - 15: Primary 5 - 6, Secondary 1-2-3.

Lesson planning, teaching, exam grading, parent meeting leading. I was the first Project Management teacher in Yangon to this date and my main goal was to change the mindset of all students in terms of critical, out of the box thinking, so they can face and fix anything in terms of Project Management: People management, schedule, and risk management, change management, conflict of interest management.

My main goal was to make them become the best project managers, teachers, mentors and make them think, plan, and act effectively and efficiently in any fields in any kind of companies.

 

20112013

Executive producer, head of operations, head of Training andDevelopment, Front and Back Office Customer Relationship/Customer

VTC Online, Hanoi, Vietnam

Producer for World of Tanks Vietnam in publishing alongside 6 internal project developments with Gamebryo, Flash, Silverlight (Squad, Generation 3 etc.).

Developed and spread SCRUM / AGILE methodologies to whole studio. Deployed QA/QC department and trained team in terms of test plans and test cases. In charge of more than a 200 employee budget, education, learning, QA, training, game production planning, execution, and quality control to fit business needs. Deployed all required tools, set up new methodologies in terms of Customer Care, Work Ethics, Communication and Processes. Provided coaching, mentoring and guidance to whole studio to hit KPIs needs...

I used Powerpoint presentations and revamped processes. I boosted 30% of productivity and efficiency in whole studio.

20102010

Windows Phone 7 Worldwide Lead Project Manager / Producer

Gameloft Vietnam, Saigon, Vietnam.

Planning development, porting and adaptation to comply to Microsoft TCR, rules and requirements. Managed 7 teams, monitored integration and production alongside QC (quality control). Provided coaching and training. Revamped existing processes to reach efficiency, worked closely with QA managers. Games released on Microsoft Marketplace: Uno, Earthworm Jim, The Oregon Trail, Assassin’s Creed, Brain Challenge, Splinter Cell Conviction, Let’s Golf 2, Asphalt 5 and Real Soccer 2010.

20092009

Producer/ Project Manager

Focus Home Interactive, Paris, France.

Production, QA, localization with external and internal translators and QA, daily follow up with all productions and third party, cost/invoice approvals, creation and gameplay balance.

Lead Producer: Runaway a Twist of Fate (PC), Bloodbowl Russian PC, Trackmania United Forever Startrack Brazilian.

Supporting producer: Bloodbowl Xbox, Bloodbowl Dark Elves PC, Trackmania Wii, Trackmania DS, Runaway A Twist of Fate DS, Trackmania United Forever Startrack, Sherlock Holmes Vs. Jack The Ripper Xbox 360, Bloodbowl PSP

20052009

Executive Account Administrator in Back Office in Customer Support, Customer Relationship and Coaching for World of Warcraft, the Burning Crusade and Wrath of the Lich King.

Blizzard/Activision Europe, Velizy, France.

Executive Account Administrator in Back Office in Customer Support part of the Business Intelligence Programme, Customer Relationship and Coaching for World of Warcraft, the Burning Crusade and Wrath of the Lich King.

[EPIC] Medal of Excellence Award in Quality.

20012003

International Project Quality Manager for Quality Assurance, Localization and Customer Support (Customer Relationship) on PC.

Arxel Tribe/The Arxel Guild, Paris, France

Publishing and acquisition of Korean games and UK games with licensing.

- Localization manager: 16 games released among which The Ring 2, Devastation, Primitive Wars. In charge of QA best practices alongside localization and customer relationship.

19962001

Manager assistant for QA, technical support, localization and Customer Relationship Management.

Cryo Interactive/Cryo Networks, Paris, France.

Analyze game markets for potential distribution. Publishing, licensing and branding.

I helped manager for those 3 departments (QA, Localization and technical support).Approximately 70 games localized in 17 Languages/technical (Asian-Traditional Chinese, Mandarin Chinese-, European and Arabian), game support . Test/regression tests/hardware test (TRC/RTC/Lot check) approvals for Saturn/Dreamcast/PS1/PS2/Game boy/Game Boy Color.

Education

20142014

T.E.F.L. Certification

T.E.F.L. Toulouse, France

Being able to teach English with a worldwide certification.

Class management, room management, schedule and planning trainer.

- Methodology (TTT, STT, Drilling, C.C.Q.), learning practices, PPP (Presentation,

Practice, Production).

- Development of 4 skills (Reading, Writing, Listening, Speaking).

- Vocabulary, Grammar, Pronunciation Functional Language.

19891989

Baccalaureate in Economics

College Romain-Rolland, Argenteuil, France

Hobbies

Video games, shopping (Levi's rules), Blue Ray movies, cooking, riding bikes, outing with friends, travelling, reading books, Role Playing games (Dungeons & Dragons), cardboard games

Some on-stage events I took part in related to video games and IT

Locations: Paris, France and Yangon, Myanmar

Some off-stage events I took part in related to games, IT and teaching

Locations: France, Germany, Vietnam, Myanmar