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Seeking an opportunity in a challenging position in Human Resources Field at highly respected firms where I can contribute to its progress, and at the same time gain more experience to utilize and enhance my capabilities.

Work experience

Jan 2011Present

Human Resources Coordinator

Xceed Contact Center


*  Sourcing and screening CVs from the company database for the required positions.

*  Conducting phone interviews with potential candidates.

*  Scheduling potential candidates for the required assessments and tests.

*  Coordinating and organize for required interviews with the relevant parties.

*  Maintaining accurate, proper and complete filing for the recruitment function.

Oct 2009Present

Customer Services Representative

Xceed Contact Center


*  Interacting with the customer to provide information about products and services.

*  Analyzing the customers’ needs then tailor them to what the company offers.

*  Dealing with dissatisfied or angry people and being aware of others' reactions.

*  Conferring with customers to obtain details of complaints.

*  Handling and resolve complaints.

*  Ensuring that appropriate changes were made to resolve customers' problems.

Mar 2008Jul 2008

Sales Representative in Retail Banking

Barclays Bank


*  Identifying prospective customers by using business directories and following leads.

*  Contacting new and existing customers to discuss their needs to explain how these needs could be met by specific products and services.

*  Answering customers' questions about products, prices and credit terms.

*  Collaborating with colleagues to exchange information such as selling strategies.

Sep 2003Nov 2006

Sales Representative (In door)

Jewelry Classic


*  Helping the customers to obtain products based on analysis to their needs.

*  Quoting and negotiating prices, terms of sales and service agreements.


Financial intermediation Course

Sep 2003Jun 2007


Fayoum University

·Graduation Year:  2007

·Grade:Good (79.4 %)

·Graduation Project grade:Very Good