Summary

The Past 7 year i 've been through many situation with different culture especially in Customer service filed at the Retail  while  the  Main challenge been through was building  Customer Service Team Through Ragab Son and  Spinneys Middle east at City star's Branch then getting through changing the stuff mined set way thinking to be educated about how to deal with different types of customers in different situation .

Work History

Work History

Mar 2015 - Present

Customer Service and Delivery Director Assistance

Ragab Sons
Place and analyse the Target sales for Delivery department . Call Center Manager for the Hotline queue and Delivery (51 stuff with 2 supervisor ) Project launcher For Front End new mirage for the Customer service and Cashier . Place the candidate interview for Both Delivery ,Customer service and Call Center. Conduct the initial training for new employee at the company . Follow up and solve any customer complaint . upgrade the call center structure to meet the company strategy .

Education

Education

Bachelor of commerce English section 

Assuit university 

faculty of commerce English department with full 4 year's study to held the bachelor degree 

Portfolio

Skills

Skills

  • Windows
  • Office
  • Outlook
  • Sible application for GSM operating system
  • Orical work flow system
  • CRM system