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Work experience


Service Coordinator Representative

NCR d.o.o. Beograd

Position is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility; Position is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met Support the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory; Plan, prioritize, assign, and monitor all open work orders for CE’s, ensuring the prompt delivery of service to meet our contractual terms and conditions; May be required to perform escalation management activities which provide end to end tracking for both field and customer Responsible for identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time; Gathers problem information and records data in desktop tools Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CE’s within the territory

Jun 2012Aug 2012

Auxiliary worker

Primar CO

Installing electronic devices for apartments and buildings.

Feb 2010Apr 2011


Internet Cafe KGB


Mar 2009Aug 2009

Camera surveillance operator

Delta Real Estate/Univerzijada

Performed general duties and administrative tasks.
Prepared daily surveillance reports for presentation to management.

Sep 2014Jan 2015

Fast food worker

Burrito Madre

Communicating with costumers ,introducing a costumer to a variety of ingredients   
Preparing and making of a burrito


Sep 2005Sep 2008


Woodworking and landscape architecture High School


Computer related work/hobby  ,Sports , Music ,Sound processing (intermediate) ,Programming (beginner)
Youth/Student associations work ,Volunteering

Language Skills



Seeking for a rewarding career where I can use my skills and knowledge to help the company and my coworkers be