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Work experience

01 October 2015Present

Retail Travel  Consultant

Flight Centre

Currently working as a retail travel agent for the top mega-site Flight Centre in Australia. Since 2015 my successes includqualifying within the top 3% of the company for their annual Global Ball.  I have thoroughly enjoyed expanding my skill set, primarily in sales and hitting KPI''s, account management, time management, team work, accounting and systems. I have completed my Certificate 3 and 4 in Travel and Tourism while being with Flight Centre and am currently enrolled in Assistant Management training through the Flight Centre Business School. 

Aug 2015Oct 2015

Cafe Manager

Caravan vintage beach cafe

For a short period I managed a start up cafe. I took care of all  training, hiring of new staff, cash up procedure, ordering, stock take, barista training, menu establishment and management of procedures within the daily operations of the cafe.

Jul 2015Aug 2015

Plum Cafe

Black Dorris Food

Full time business and venue management for the course of a month while the owners went on holiday. My partner and I shared day and night management of 10-14 staff members, stock taking, budget management, ordering and cashing up. It was a fantastic experience walking into an already successful and busy cafe/restaurant and taking the reins.

Dec 2014Apr 2015

Chalet Host Couple

Alpine Action Ltd

My partner and I were employed by Alpine Action as a chalet host couple to run a luxury catered chalet for the 2014-2015 winter season in the French Alps. Our role included catering, hosting and cleaning for 14 guests twice a day, 6 days a week. Our feedback from our guests was rated 5 stars.

Nov 2014Dec 2014

Farm hand & cheese maker

Fromage Chèvre

While travelling France my partner and I worked at a Goats Cheese Farm in the Rhone Alps region of France, for the month of November. Our role included helping with the day to day production of cheese, caring for 35-40 goats, helping with daily house maintenance, gardening, and cooking. While we were here we helped with their plant nursery and learnt basic French, it was a fantastic cultural exchange experience.

Apr 2014Nov 2014

Domestic Staff

The Eagles Nest, Discover Ltd

I worked for The Eagles Nest, a students field work centre within the Massif Central region of France, for 6 months in 2014 as a member of the domestic staff. My role included day-to-day cleaning and maintenance of the centre- which would cater for 100 students per week. My role included the daily maintenance of the centre, cleaning, assistance with catering, basic building maintenance, gardening and serving of all main meals. I worked alongside my partner, and another two couples, functioning as a member of a highly productive team. 

Mar 2014Apr 2014

Farm hand

WorkAway

My partner and I helped out on a small organic farm on the Southern coast of Turkey for two months to experience cultural exchange and gain farming and permaculture skills.  We contributed to the planting of over 100 pawpaw and Avocado trees. 

Jan 2014Mar 2014

Hostel receptionist

Caveland Hostel

While travelling Greece, my partner and I ran a traditional hostel on Santorini Island, in Greece for 4 months in early 2014. My role, alongside my partner, included being responsible for the management of the front desk, this included checking guests in and out of the hostel using BPO software, welcoming them to the local area and assisting them with any information or bookings they may require. Other jobs included the daily cleaning of the rooms and general maintenance of the hostel. Our time here was invaluable as we learnt some basic Greek, were able to experience Greek culture first hand, gained experience in the hostel/hotel industry.

Oct 2013Dec 2013

Customer Service Intern

Nestle UK

I worked in the Customer Service Department at Nestle, York,  as a temporary intern. My role consisted of various admin jobs such as data entry, customer queries and assisting senior staff with various issues, and dealing with and correcting incorrect orders and deliveries.  

Jan 2013Jul 2013

Restaurant Duty Manager

The Tasting Room

I worked as the Restaurant Duty Manager for the Tasting Room, Wellington for 7 months in 2013. My role included working long hours, managing 4-5 staff at a time, training new staff, keeping lines of communication open between bar, kitchen staff and the General Manager, and dealing directly with customer complaints and requests. My time here was invaluable as I gained experience in management within a busy and stressed environment, I learnt to deal with multiple issues in a responsible and calm manner, I gained skills in people management, customer service, and I learnt how to assist in management for a large busy restaurant. I left due to travel. 

Jan 2012Jan 2013

Front of House Waitress & Barista

Plum Cafe

I worked at Plum Cafe, Wellington, part-time and full-time throughout 2013, depending on my University timetable. My role included working alongside 4-5 other staff, 4-5 kitchen staff and 2 managers, as a member of the front of house team. Skills gained here include customer service, system skills, ordering, cash up procedure, management, and time management.

Oct 2011Feb 2012

Front of House Waitress & Fine Dining Waitress

The Jetty on Oxford

In between University semesters I worked at a busy restaurant/bar on Oxford Street, Bulimba in Brisbane as a Front of House Waitress and fine dining waitress. 

Jan 2011Oct 2011

Front of House Waitress & Barista

Enigma Cafe

While attending Victoria University of Wellington I worked part-time at Enigma Cafe as a Front of House Waitress and barista. My role included taking orders, communicating with other members of kitchen and front of house staff, dealing with customer complaints and requests, making multiple coffees at once, clearing & serving multiple tables at once, cleaning duties, serving alcohol, working long hours often at night.

Jan 2005Dec 2010

Front of House Waitress & Manager

The Kauri Gum Country Store

I began at The Kauri Gum Country Store in Auckland, as a part-time dishwasher, I then progressed each year changing roles and taking on more responsibility gradually, until I took on the role of Head Front of House Waitress, Barista, and acting manager when the manager was absent. My roles at this job progressed over the 6 years I worked here, giving me a broad range of skills I was able to take with me and apply to future jobs. These skills include customer service experience in a busy cafe, management skills, dealing with customer complaints and requests in a high pressure situation, managing kitchen staff & front of house staff, cleaning and maintenance jobs, the ability to think on my toes in high pressure situations and manage more than one issue at once. My time here readied me for all my future working roles, giving me essential skills within customer service.

Skills

Organisation & Time Management

I am an organised person who plans ahead and takes pride in my ability to juggle multiple things at once. I have excellent time management which I perfected at University juggling two jobs on top of my university timetable. My current role requires me to have precise and efficient time management, juggling the communication and coordination between multiple suppliers and maintaining and growing my existing customer base.

Communication and Customer Service

I pride myself on having excellent communication and customer service skills. I currently work in a retail environment, dealing with clients face to face and communicating with multiple suppliers at a  time.

Social & digital Media

I have a strong personal interest in using social and digital media. Throughout my travels I kept a regular travel blog detailing my journey. This entails using Facebook, Instagram, Wordpress, LinkedInn, and Pintrest.  Linking these platforms has given me skills in managing audience data and insight into how this knowledge can be translated into a working situation.  In my current position I use a Travel Agent Facebook page to advertise and market myself to clients.

Management

I enjoy managing a team, and my minimal experience in management positions within the hospitality industry has given me a broader understanding of looking at the workplace as a whole, with each member and team, a valuable part. Within my current position I have to manage my own individual accounts, understanding the importance of hitting KPI's and the effects each member of our team has to the profit and loss of the business. 

Sales and Marketing

My current position is primarily sales based, and requires me to take control of my individual business with the management off my customer and account base through personal marketing. I use Social Media as a tool to market myself and communicate my business to potential and existing clients, I also have a Flight Centre run Book with Me page on the Flight Centre Website which I update and maintain

Certifications

Mar 2010Mar 2013

Bachelor Of Arts in Media Studies, Marketing & Film

Victoria University of Wellington, New Zealand
Oct 2015Dec 2016

Certificate 3 & 4 in Travel and Tourism

Flight Centre Business School

Education

Jan 20042009

High School

WestLake High School

Member of the Rowing Team, Choir, Concert Band

References

Alpine Action

Dan and Milly were a credit to Alpine Action over the season and worked very hard and achieved very good results.

Kind regards,

Ben Butler

Operations Manager | Alpine Action Ltd | ABTA Y5435 ATOL 3292.

m: + 33 (0) 659 04 35 27 office: + 33 (0) 4 79 06 34 16 | email: ben@alpineaction.co.uk

 

Reviews from guests at Chalet Cote Coeur- Alpine Action

  • We could not have asked for better hosts. Millie and Dan were fantastic and went out of their way to make our stay special. Everything ran like clockwork.              Jane Brown

  • Even if we had not enjoyed the skiing, we would still have had a fabulous holiday due to our hosts, Dan and Millie, who were outstanding. Nothing was too much trouble for them. They worked so hard and yet made it seem so effortless due to their organisation.

    Melanie Thomas

     
  • The hosts were exceptional. Millie ran the chalet on rails, at no point was anyone wanting for anything. Nothing was ever too much, dietary requirements were all covered. After 6 holidays to La Tania, 3 of which with Alpine Action, Dan and Millie have been the best hosts by far. Look after these guys Alpine Action, we will surely be back.                                                                                                                                                    Tom Hayward

     
  • Cote Coeur is ace. It's really cosy, superbly clean and hosted by two of the best (Dan & Millie) who judging by the other reviews have made a lasting impression on everyone they meet and not just our group.                                                                   Mark Algar

  • Dan and Milly were great hosts, very friendly and made us feel at home. Nothing was too much trouble for them, probably the hardest working chalet hosts in Les Trois Vallees!                                                                                                                                    Graham Lawson

  • Impressed. I wanted to let you know how impressed I was by the couple hosting this chalet. They were competent, attentive and warm but the quality of their presence and unobtrusive friendliness showed a maturity and capacity way above their years. Everything was attended to and well organised and the food was superb.                                                                                                                                       Deirdre  Gorddon

The Eagles Nest 

Dan and Milly were vital members of our staff team, they contributed to the highest level, always maintaining a smile. They are a friendly, outgoing and highly-motivated couple whose maturity and serious approach belies their years. Their gardening skills were impecable.

Sam Hillcox. Head of Centre.

sam@discover.ltd.uk 

Tel: +33 (0)4 66 45 83 95

The Tasting Room

In her role as restaurant duty manager Milly has displayed a level of maturity beyond her years. Shortly after joining our team Milly showed flair and sophistication in a difficult Managers role. This role requires that Milly worked long hours in a very busy restaurant environment, she always does so with a smile and a positive attitude.

Tim Clack

General Manager

The Tasting Room
021 064 3426

Caveland Hostel

She is a responsible and hard working personality. Moreover she is a fast learner with a positive attitude towards work and new tasks. We highly recommend her for work in the hostel/hotel industry.

Konstantinos Sakavaras

Owner.

info@caveland.com