- Goregaon Maharashtra
- [email protected]
- Developing strategies aimed at the achievement of business objectives.
- Instrumental in maintaining Client relationships through meetings and reviews.
- Man management & Business Planning through better infrastructure management.
- Preparing reports, dashboards with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters.
Customer Service & Retention
- Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLA’s and work processes and thus managing cost-effective operations.
- Developing a positive working environment to enhance productivity by appraising them on the performance at the regular intervals.
- Creating fun and frolic at the work place to reduce the stress among the employees, to maintain efficiency level, and to boost the morale of the employees.
- Planning targets, monitoring numbers and achievement of overall targets by planning shifts after sanctioning compensatory off and weekly offs to the subordinates.
- Generating process MIS and monitoring performance to track individual/Team productivity and taking corrective measures to ameliorate performance.
- Constantly identifying training needs and providing training on various aspects