Milbert R. Bangayan

Service Delivery Engineer

EDUCATION

Education
Mar 2006 - May 2011

Bachelor of Science in Electronics and Communications Engineering

Far Eastern University – East Asia College

Tertiary

WORK HISTORY

Work History
Jul 2014 - Present

Service Delivery Engineer

Radius Telecoms, Inc.
  • Prepare technical studies and circuit designs for customer network provisioning. Consolidate all cost involve in service provisioning.
  • Provide and recommend technical advice to sales department/customer on matters affecting network design, performance, operation and maintenance.
  • Develop project plans and coordinate with all concerned entities to ensure efficient project implementation and service delivery.
  • Monitor project status of circuit activation and provide update to concern entities on such status and ensure proper documentation.
Feb 2013 - Jul 2014

Technical Helpdesk Engineer

Radius Telecoms, Inc.
  • Performs first level troubleshooting through telephone support.
  • Constantly communicate with NOC and Field Engineers in troubleshooting the problematic circuit
  • Updates NOC Running Log/Trouble Ticketing System timely and accurately.
  • Ensures that customers are proactively advice of status of their circuit activation/restoration.
  • Creates Trouble Ticket for every circuit outages and updates accordingly until closure/ completion of restoration.
Nov 2012 - Jan 2013

Field Engineer

Miescor Logistics, Inc.
  • End to End testing of FOC line through RFC2544
  • Installation / Provisioning of circuit
  • Patching of Fiber Optic Cable line
  • Physical cross connection of circuit
  • L2 Traffic Testing

Skills

Skills
8
Project Management

Handles coordination

7
Network Troubleshooting

First line of support through telephone calls and emails. Performs hand to hand coordination and troubleshooting with Network Operations Center Engineer and Field Engineer. Update timely manner regarding the restoration details.

CERTIFICATIONS / registrations