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EXECUTIVE SUMMARY

For 17+ years, raised the bar higher, designed deliberate objectives and framework for solid portfolio management and project/product delivery, saving at high-risk multimillion-dollar projects and mining for organizational value. Through problem foretelling distinction, infectious optimism, ingenuity and a bird’s eye view ensured consistency in adapting best methodologies, elevating project management and business readiness for several organizations. Energized project/program managers as a partner and bridged gaps between diversified branches, advancing PM standards curtailing project derailments meeting stakeholder client, and business expectations and fanatical about developing and positioning each individual in the organization for success.

My Brand: Live passionately, have integrity and tell the truth, be accountable, always follow through and never give up, show empathy, think creatively, act logically with precision, find balance and perspective.

WORK HISTORY

2015Present

Manager, IT Delivery 

Fidelis Care, NY | Buffalo NY

Managing a Staff of Project Managers of various levels and assisting delivery teams, focused on the Customer Experience & Service line of business with projects supporting the Members and Provders throughout their life cycle with Fidelis. Extreme focus on all Web changes, CRM (SalesForce) integration, Call Center, Marketing & Retention improvements with Annual HealthCare Payer systems, Core Facets and Corporate Enterprise solutions integration. At the same time, assisting with the growth of a Program Management Office (PMO). This includes implementing formal program/project management best practices, centralized project tracking and prioritization, portfolio management, risk management, standard communications and resource forecasting/planning while continuing to support and expand day-to-day relationship management responsibilities.

Focused on implementing and managing an agile development approach (SCRUM/KANBAN) for coordination and prioritization of engineering work required to fulfill internal partner project requirements, operations activities, and government mandated changes

20142015

Owner

BFLO Juice Co. LLC | Buffalo NY 

Lived the American Dream. Rolled up my sleeves, took the plunge into entrepreneurship and poured my heart and soul into creating something impactful and awesome. Fueled by a passion for healthy living and helping others, from the ground up grew BFLO Juice Co. Buffalo’s first 100% Organic Cold Pressed Juice and Non Dairy Milk production company aimed at supplying the area with the most nutrient dense fresh products and providing education every step of the way.

To fuel my better, obtained my Certification in Plant Based Nutrition from Cornell along with my Personal Training Certification from the National Academy of Sports Medicine (NASM).

The hats you wear are plenty as a business owner; these are just a few:

  • Business Model Strategy
  • Logo Design and Marketing Campaign
  • Interactive Web Design, Web Implementation, POS 
  • Product Safety, Product Development
  • White Label Account Management

Accomplishments worth sharing: 

  • Recognized by Blue Cross Blue Shield. The only local company of its kind to be added to their preferred Vendor List and invited to speak at local Business Health Fairs
  • Exceeded revenue goals by 30% during first year
20112014

Sr. Director | Project Service Delivery & Client Operations

Synacor, Inc. | Buffalo N.Y.

Synacor’s white-label products, platforms and services empower global customers to deliver curated and personalized media to their millions of consumers worldwide. Emphasis working with cable, satellite, telecommunications providers and consumer electronic manufactures.

Empowered and mobilized a team of 25, including 6 direct reports, through innovative and reliable direction. Nurtured an idea-sharing environment, encouraging and embracing both positive and skeptical input in order to brainstorm best practices, harvest resources and plant new seeds for ongoing organizational growth.

  • Hired as PMO Director and quickly promoted to Sr. Director reporting to both the COO and SVP of Engineering
  • Spearheaded the development of the first-ever Program Management Office; defined project management processes and set standards, including those related to requirements gathering, project charters, change control, quality management, status reporting and user acceptance testing
  • Implementation of a robust product suite including: Browser Startpages/Web Portals, Android Launcher, Video Aggregation, Email, Hosting and Migration Solutions, Identity Management Authentication Tools, Video Search & Discovery and Client Management of projects and products that delivered over $100MM in revenue for 45+ clients with a reach of 20MM+ unique users

  • Soared company-wide efficiency by championing the organizational transition from AtTask to SharePoint and Jira. Captured a 60% savings in project costs in only six months

  • Instituted the first weekly Program Governance review increasing transparency of program health decreasing “At Risk” projects by 50% during its first year 

  • Assumed additional management and leadership responsibility with an interim six month management role of the SQA/Testing Team, adding ten more direct reports and global 24x7 vendor management

20022011

Career Progression in Increasing Roles of Responsibility

Sprint Nextel 

Enjoyed 9 years with Sprint Nextel (Nextel, Nextel Sprint Merger Team, Sprint Prepaid: Boost Mobile & Virgin Mobile) consistently promoted to roles of progressive responsibility in developing and implementing complex enterprise systems. Representing multiple facets of the business from Customer Care, Product to IT/Engineering. Two years spent as an individual contributor working as a highly analytical Program Manager and seven plus years demonstrating success in critical leadership roles, each highlighted below.

20072011

Sr. Manager | Service Delivery Implementation & Testing

Sprint Prepaid | Irvine C.A. 

Established a new organization within Sprint/Nextel’s Product and later IT Department, advancing Boost/Virgin Mobile’s ability to implement Releases quicker and with minimum impact to the business and the customer. Mentored and managed a team of 15. Primary decision maker for all Go/No Go decisions of all prepaid software, product and website launches. 

  • Responsible for application development support, end to end testing certification, launch readiness and support for all enhancements to the platform/architecture. Responsibilities cross all Care, Sales, Marketing and Product platforms for Boost and Virgin Mobile
  • Effectively restructured the QA Team rapidly improving operational readiness (days until a release is turned over to Production Support) from 1 week to 2 days, reducing support costs and customer defect impacts
  • Successfully re-launched a rebranded Virgin Mobile website/online and 2 new product offerings within 3 months of Boost/Virgin merger
  • Managed a team of 20 external consultants and 15 employees delivering a $70M platform transformation initiative to stand up a new Pre-paid Billing and Care platform ensuring schedule and budgets were met
  • Assisted in managing an annual budget of more than $150M with more than $50M Annual Capex Spend
20042007

Manager | Product Implementation & Production Support

Sprint Nextel | Reston V.A. & Irvine C.A. 

Enabled an internal staff and external consultant team, providing project leadership and management to cross-functional matrix teams consisting of members from key business and technical functions to implement end-to-end solutions for Enterprise wide strategic initiatives. Supporting enhancements to Nextel’s Billing System, Order Entry System, Web Services, Handsets, Marketing Campaigns and programs. Overall responsibility for ensuring implementation success, including activities such as requirement definition, process flow development, use case diagrams, operational readiness support, training documentation, reporting and analysis, end to end testing and site implementation. Handpicked core member of the Nextel Sprint Merger Team.  

  • Nextel/Sprint Merger Care IT Assessment/Application Rationalization SME. A $600M Program of work required to rationalize the pre-merger technology infrastructure. Two years development effort; 37M customer migration. Anticipated savings of more than $1B over 7 years
20022004

Sr. Program Manager | Care Product Operations

Nextel Communications | Reston V.A. 

Responsible for leading the planning, design, testing and delivery of complex and critical Customer Care and Sales Operations programs. Including program management and senior stakeholder management/communications, oversight of the functional/technical deliverables, and day-to-day execution across one or more delivery streams. 

ADDITIONAL EXPERIENCE 

  • Sr. Consultant | Quality Assurance, Project Implementor | Acumen Solutions, Tyson's VA | 2001 - 2002
    • Recruited to manage team of consultants to deliver multiple projects in various phases of the system development lifecycle (SDLC).
  • Sr. Consultant | Public Sector | KPMG Consulting, Tyson's VA | 1998 - 2001
    • Recruited to manage a platform development effort and Activity Based Costing (ABC) study to replace existing non automated processes throughout the Defense Financing Accounting Services and the US Census Bureau.

EDUCATION

19941998

American University | Washington, D.C.

BA Political Science 

Cum Laude | Div I Lacrosse Captain | NCAA Academic All-American

AWARDS & CERTIFICATIONS

  • 2009 Sprint Circle of Excellence Recipient
  • 2008 Sprint Leadership Excellence Award
  • ACP Certification | In Process Expected Completion Summer 2017
  • Six Sigma Green Belt Certification | In Process Expected Completion Fall 2017