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Work experience

City of Vantaa IT Administration

2016Dec 2017

ICT-Service Coordinator Konserni- & Asukaspalvelut

A position somewhat similar to private sectors SDM / KAMs my customer consist of residential and communal services and two private companies providing servives for City of Vantaa.

Foreseeing and developing ICT-operations and projects for aforementioned parties as a representative of IT Administration and participating in vendor management.

Atos IT

Oct 2010Oct 2013

Service Delivery Manager Internal IT FI & EE

Delivering day-to-day operations and tools to internal end-users in Finland and Baltic offices. Reporting to global weekly and monthly.

Responsibilities Infra, budgeting, contract handling and reporting.

In my latest role responsibilities included from everything IT related restricting WAN connections. What made things interesting was the fact that a new role needed to arise when SIS merged with Atos. This meant the allocation of global roles and policies to all countries and I started with streamlining the hardware and scavenging the documentation and contracts for all services related to internal IT. Experience from previous roles turned out to be vital in this task because now I needed to train our own employees to a new governance model. Infrastructure starting from datacenter to workstations was to be streamlined in accordance to directives given from new HQ. Numerous integration and migration projects took place which I needed to oversee and sometimes take lead responsibility of. I'd say this was the most challenging and occasionally the most rewarding of the roles appointed.


Oct 2009Sep 2010

Service Delivery Manager / Customer Service Manager

Customer service management duties for several Finnish corporations in energy, information and healthcare segment.

Responsibilities: I started as a customer facing service manager and some of my duties also included sales, customer development and contract negotiations.

The most interesting part of my task was the aggressive growth period my customers were in and during that several models and applications grew needed. Biggest challenge regarding project work was outsourced IT-management that became to most of the customers as their first. This created a need for specific customer guidance and securing of the actual service provided. This is where I benefited the most from my BackOffice and Service Desk background. Later on, CSM and SDM roles were merged and contract negotiations and reporting with CIO and CEO level were included to responsibilities.

Siemens Osakeyhtiö

Apr 2008Sep 2009

IT Infra Engineer

2nd & 3rd Level problem solving as a member of Windows BackOffice/ Server and project teams.

Responsibilities: Problem solving and advanced maintenance in Active Directory and Exchange environments.

Our primary customers operated in paper and energy segment and my job was to keep their test and production environments up and running. In addition to basic ticket handling this involved     On-Call duty, Datacenter and On-site work. 

What made this work most rewarding and challenging was a constant need for expertise improvement in a pleasant workplace with competitive colleagues.

Siemens Osakeyhtiö

Aug 2006Mar 2008

System Specialist / System Support

1st Level/Single Point of Contact for internal and external customers

Responsibilities: On-call duties, Help Desk, On-site and maintenance and management of audio and video equipment in auditoriums and conference rooms.

As the fist point of contact in customer service the most educating part of my work was the establishment and acknowledgement of the problem at hand. I believe this was the backbone of my good performance in roles to follow.


Metropolia University of Applied Science



Computer Engineering, Healthcare

Koivukylä High School


Matriculation Examination

Language Skills


Mother tongue




Comprehensive conversational and written

Spanish, Latin, French