Service Delivery Manager Internal IT FI & EE
Delivering day-to-day operations and tools to internal end-users in Finland and Baltic offices. Reporting to global weekly and monthly.
Responsibilities Infra, budgeting, contract handling and reporting.
In my latest role responsibilities included from everything IT related restricting WAN connections. What made things interesting was the fact that a new role needed to arise when SIS merged with Atos. This meant the allocation of global roles and policies to all countries and I started with streamlining the hardware and scavenging the documentation and contracts for all services related to internal IT. Experience from previous roles turned out to be vital in this task because now I needed to train our own employees to a new governance model. Infrastructure starting from datacenter to workstations was to be streamlined in accordance to directives given from new HQ. Numerous integration and migration projects took place which I needed to oversee and sometimes take lead responsibility of. I'd say this was the most challenging and occasionally the most rewarding of the roles appointed.