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Mike Green

Customer Service and Support Specialist

Summary

Customer Service support speacialist in the transportation and hospitality industry.  

Strong customer interaction skills as well as problem solving leading to resolutions that impact the customer and maintains the company’s core values. 

Objective

 

  • Always looking and willing to trade any kind of feedback about my work. Love to take pride in the things that I can accomplish  and take criticism very constructively. It helps me to alway strive for my best the first time around.
  • Actively listen, address, and resolve any issues using experienced researching techniques. Increase Skills in terms of being able to solve a problem before it arises. 
  • Continuing to build knowledge, and review ways that I can be accountable for the sake of the company’s brand image. 

Education

Aug 2002May 2005

High School Diploma

Olathe North High School

H.S. Diploma

Dec 2016

Associate Of The Arts

Johnson County Community College

Apparel Design and Technology

Skills

Customer Service

Providing Extensive Customer Service all while maintaining customer loyalty and maintaining sense of character, respect, and honesty as a direct representative of the corporation 

Computer Software

Expertly skilled in using all computer software- Windows Mac Android Office Suite Adobe Illustrator and Photoshop

Reasoning and Resolution

Using all of the avenues available and making quick decisions in terms of effectiveness whether it be costs, and the potential for complete client satisfaction 

Multitasking and Efficiency

Utilizing every tool, features, capabilities to ensure speedy results while still maintaining company safety and ethics. 

Work experience

Jan 2017Present

Dispatcher/ Customer Support

Hallcon Corporation
  • Dispatch Trips for national and international railroad clients. 
  • Take inbound calls to resolve any issues that may arise during trips. 
  • Use research/mapping to secure the best time/cost efficient resource. 
  • Problem resolution and providing guidance and assistance before they occur. 
  • Training and teaching new employees on steps taken to dispatch and the questions to ask. 
  • Trip closing
Jul 2016Jan 2017

Guest Services/ Guest Relations

Crowne Plaza Hotel
  • Check-In Guest using Opera PMS
  • Create reservations 
  • Complete billing at checkout
  • Assign rooms and create routing instructions for third parties
Aug 2015Dec 2015

Customer Service/ Sales Associate

Burlington Coat Factory
  • Assist Customers in finding the things that they are looking for.
  • Ring Customers up as Cashier if necessary.
  • Using computers to look up inventory by style numbers to assist in the customer search. 
  • Process returns and perform layaway transactions. 
Jun 2014Dec 2014

Stock Supervisor

Ross Dress for Less
  • Scan and Organize all incoming stock.
  • Processing hard-line and soft-line goods with anti-theft to store specifications and guidelines.
  • Supervising a team of 10 employees to ensure that stock is being processed in a quick efficient manner.
  • configuring individual productivity to company standards.
  • Merchandising and Flexing retail store shelves with stock.