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Work History

Jan 2000Present

Senior Technology Coordinator

BKD, LLP

Managed the operation of end-user support for 225+ users, including overseeing the daily schedule of two technology coordinators. Named to the Senior Technology Coordinators Advisory Group that resolves firm-wide technology issues, improves communications, and works to improve the delivery of local services.

Network Infrastructure Support

  • Setup and maintain all network hardware and sotware: Servers), server rack/server closet, server room climate control, router, hubs, switches, wiring rack, wiring/cabling, fax services, copiers, printers, scanners, tape backup drives, UPS systems, secondary application servers, WAN connectivity equipment.
  • Document, track and troubleshoot any network hardware failures.
  • Maintain network documentation: cabling diagrams, settings, procedures, etc.
  • Coordinate scheduled maintenance events with those affected.
  • Evaluate and upgrade hardware as needed.
  • Maintain and monitor tape backup system per firm policy.

End User Support/Helpdesk

  • Process and manage end user requests for assistance.
  • Diagnose/troubleshoot all IT related issues (hardware/sotware/training) and resolve or escalate as necessary.
  • Document sotware/hardware issues and resolve with interest paid to recurring problems and potential causes as well as indicators of larger pending issues.

Telecom

  • Setup, manage and troubleshoot all telecommunications equipment: Voicemail/telco server/system, unified messaging system, handsets, wiring rack/panel, UPS, backup system.
  • Setup and manage telephone extensions for all employees.
  • Train end users on use of phone system, voice mail and unified messaging.
  • Backup all phone programming.
  • Maintain documentation and layout for all telco equipment.

Development

  • Maintain general awareness of current technology and its potential application to the firm, regions, and ofices as applies to improving eficiency or reducing overhead.
  • Assess and analyze methods for improving overall efficiency of department/office/firm or increasing  functionality of existing hardware and sotware through innovative use or improved training.

 Administation

  • Hardware: Acquisition, allocation, set up/deploy, and upgrade/maintain all ofice PC based hardware: PCs, monitors, portable printers, portable scanners, digital cameras, projectors, flash memory readers, USB memory keys.
  • Sotware: Evaluation, acquisition and installation of all sotware. Assist in sotware and/or data conversion. Retention and maintenance of obsolete sotware where client data may still need to be accessed.
  • Training and orientation: Develop, maintain, and distribute training materials regarding basic care, maintenance, and use of hardware. Develop policies relating to: travel and storage/security, sotware usage, data retention/backup, and security/risk assessment. Perform new user orientation.
  • Install, configure, and synchronize personal handheld devices to interface with firm e-mail/scheduling sotware. 
  • Manage user accounts.
  • Maintain inventory of all hardware and sotware. Maintain inventory/map of all network hardware    locations and all network/telco cable locations. 
  • Ensure that all end user data is being backed up to proper location per firm policy and that electronic ile retention policies are being followed.
  • Manage consumable IT supplies.
May 1999Jan 2000

PC / LAN Tech

Desktop support of PC's, Thin Clients, and printers for a large retailer of sporting goods.

Aug 1998May 1999

Help Desk Analyst

Second shift support for POS sales systems, and mainframe computer operations.

Education

19911993

Indiana Wesleyan University
19861988

Indiana Vocational Technical College