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Work experience

Relevant Experience

Respond to requests for support of ongoing Video Teleconferences (VTC) in white glove service environment

Instruct non-technical users in operation of VTC user controls and all other end user equipment

Administrate and operate Cisco Codecs; Zoom, LoopUp, & WebEx conference services; and Crestron & Extron control systems

Advanced Mac and Windows user (Win 95, XP, 7, & 10)

Sep 2018Present

Video Teleconference Technician

LPL Financial

Provide technical support and training for end-users

Provide guidance and work leadership to less-experienced technicians

Interact with client customer Help Desk ticketing system to respond to end user requests

Daily, test and operate all AV, integrated conference rooms, and troubleshooting of associated equipment (remote testing for local and regional offices)

Regularly perform preventative maintenance on all VTC equipment and troubleshoot AV problems as required

Assist with company meetings and functions that require use of AV infrastructure ( AV conferencing, webcast, displays or projection, and control systems (Cisco, Crestron) operations


Jul 2014Sep 2018

Audio Video Manager

Westgate Hotel

Received multiple commendations for outstanding internal and external service

Managed all AV and IT equipment for both guest and internal requirements, including technical support and training on-site for up to 80 events monthly.

Installed and performed troubleshooting of enterprise network equipment (switches, routers, traffic shapers, network filters). Opera and Agilysys troubleshooting and technical support.

Sought revenue opportunities for department by analyzing and restructuring equipment packages, equipment pricing for purchase or rental, and identifying upgrades and cost effective repair solutions.

Set and strike ad-hoc AV, Restaurant systems, and teleconference equipment for events and meetings.

Maintained supply levels and equipment inventory.

Administrated Web content, coded HTML, and provided technical support.

May 2010Aug 2014

Technical Contractor


Coordinated volunteer scheduling and training for AV, graphics, and Lighting teams.

Performed Video editing, post-production, media optimization, rendering, publication and data management

Installed AV equipment (TVs, projectors, custom cable pull and construction [CatX, Coax, XLR, TRS]).

Administrated and QC for mobile app, website and podcast.

Fulfill Front of House and Back of House audio mix positions as needed.

Jan 2001May 2009

Lead Audio Video Technician

Ceasar's Entertainment

Implemented Department personnel training program, reduced time-in-training by 3/4.

Administrated satellite systems and subsequent AV subnets. 

Consulted with producers and  performers for sound requirements.

Supervised sound, TV, and projector installs, and repairs

Supervised set and strike of AV equipment for events.

Recruited talent and negotiated contracts for daily live entertainment.

Jan 2001May 2009

Surveillance Agent

Ceasar's Entertainment

Assisted surveillance technician with installs, maintenance, and repair of CCTV cameras, DVRs, and Hi-Qs.

Full understanding of all gaming operations and Internal control standards


GraduatingJune 2019

Cisco Certified Network Associate

InfoSec Institute

Networking and switching

Aug 2009Apr 2011

Computer and Electronics Engineering Technology

ITT Technical Insitiute

Professional strategies, Group dynamics, Project management, Analog and digital electronic devices, Physics, Network systems

Aug 1997Aug 1997

Fiber Optics training

Fiber Instruments Sales

Basic Fiber Optic Theory 
SC Connectorization
Microscope Operation & Connector Polish Analysis


Music Production

Mira Costa College

Live concert and theater sound reinforcement, Lighting design and programing, Studio recording, mix down, mastering and album production, videography, editing, postproduction, music fundamentals