Mr. Fry is a Technical Consultant with 17 years experience in Information Technology. His technical strengths include implementing and supporting Microsoft application servers, Citrix MetaFrame application servers and consulting clients on server purchases.
Feb 2007 - Present
Citrix Infrastructure Design. Worked with numerous clients advising them on new Citrix XenApp implementations that would fit their company’s application virtualization needs. Mike has also worked to assist companies on the best upgrade method for their existing XenApp environments while using Citrix technologies that enhance the end user experience. Mike has also performed several Citrix Health Checks to identify areas of improvement and created a plan to apply best practices that eliminated any possible future downtime.
Citrix Infrastructure Assessment. Performed an assessment that covered Citrix Presentation Server, Windows, Data Center and Data Protection components. Worked in conjunction with management, IT Staff and consulting engineers to collect information on configuration, procedures, processes and recoverability. Developed an assessment deliverable with potential solutions, best practices and recommendations, and the customer’s score based on documented findings. This enabled the customer to quickly identify risks and rectify problems in the current implementation of Citrix.
Jun 2005 - Feb 2007
Provide remote and onsite technical support for 130+ clients throughout the Unites States using tools such as GFI products, Trend Micro anti-virus and Webroot Spysweeper, Citrix Access Suite. I participated in Infrastructure/Data Center Design, Disaster Recovery Plans, Internet Connectivity & Security, Remote Access & Administration, and Hardware & Software Procurement. I performed Site Assessments, Security Assessments, Troubleshooting and Diagnostics, Help Desk Services and Remote Support
May 1999 - Mar 2005
Provided third level support for Microsoft servers that required me to be on call 24 hours a day, everyday of the year. Implemented and support Citrix MetaFrame Presentation Servers for two farms that provided access to 10,000 users nationwide. Successful in upgrading a Citrix farm of 26 servers from Feature Release 2 to Feature Release 3. Implemented and support Microsoft Windows 2000 Server & Server 2003 for application servers and database servers in various business units to host their line of business applications. Monitored and maintained the health of Windows Servers by using a Patch Management system developed in-house. Participated in disaster recovery test plans. Maintained current virus protection for all desktops, laptops and servers using McAfee VirusScan and Netshield products. Created Z.E.N. application objects for software distribution and upgrades. Integrated servers into the corporate Active Directory environment. Managed users, goups and servers in the corporate eDirectory environment.
Sep 1998 - May 1999
Assigned to Comerica Bank to work on the Year 2000 Project Team.
Coordinated department upgrades to receive new desktop and laptop computers and printers. Provided third level support for Microsoft servers that required me to be on call 24 hours a day, everyday of the year. Integrated software and typed installation documentation for the Field Support Team to follow when installing the software at a client’s desk. Developed and maintained images for desktop and laptop computers working with the vendor to review product life cycles and technology changes. Provide corporate wide Novell Z.E.N. objects for software distribution and upgrades
Apr 1998 - Sep 1998
Oakwood Healthcare Inc.
Created an intranet and internet web site for the Medical Library using Microsoft FrontPage. Performed server administration of a NetWare server that hosted an OVID Medical database. Scheduled conference rooms and consulted doctors on technology purchases.
Jun 1997 - Sep 1998
Aeroteck Data Services Group
Assigned to Oakwood Hospital & Medical Center Performed field support to different office building within the Oakwood network repairing computers, software installations and printers. Implemented new desktop and laptop computers, printers and scanners