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I enjoy just about anything that has to do with people, being both the introspective and extroverted humanist.         I take particular interest in professions which involve an audience or learning group and delight in the experience of intellectual discourse and artistic self-expression.  I consider myself a visionary idealist who has a passion for empowering individuals to reach their full potential.  A meticulous analyst, critic, and creative problem-solver,        I revel in the experience of finding solutions to challenging issues. 


14 years: work experience 14 years: teaching, training, coaching experience 7.0 years: freelance / part-time (various companies) 5.2 years: corporate (full-time) 4.5 years BPO experience 4.0 years: academe (full/part) If you are... English Teacher, Professor, or Instructor needing an industry-immersed resource speaker for language or communication skills ...a school administrator aiming to give more focus on improving the communication skills of your students and staff owner, operator, manager, or supervisor of an English training center, review center, recruitment center, manpower services, etc. needing consultative advice on English facilitation and assessment skills of your personnel  ...a director, manager, supervisor working in a BPO or KPO company (call center, medical or legal transcription, abstraction, etc.) particularly if you lead a team that handles  Core Skills, Voice and Accent, Foundation Skills. English Coaching, Quality Analysis entrepreneur wanting to put up a company, business or school that involves English communication skills ...a professional speaker, lecturer, host, writer, blogger, public official, or public personality who wants to further enhance the way you connect and impact your audience Let's talk.


Language Skills Requirement Profiling Communication Performance Assessment and Evaluation Communication Skills Facilitation Training


Cynthia Gonzales

Work experience

Jun 2011Present


Global City Innovative College

I support the institution in developing the essential communication skills of college students taking up various globally in-demand course so they would have the necessary skill sets needed for future employment.

Sep 2010Present

Communication Skills Optimization Specialist

Freelance Professional

I offer consultative services to various companies whose businesses rely heavily on customer or client interaction by providing innovative approaches to understanding the human dynamics of verbal communication.

Sep 2006Sep 2010

English Communications Specialist

Sykes, Asia

I coordinated closely with Operations officers in analyzing performance-based issues related to the communication skills of agents and officers of various positions and effectively addressed these through the creation and implementation of various mechanisms that were designed to develop their communication skills in the target language. 

Jan 2003Sep 2006

Academic Coach

Freelance Professional

I catered to various clients' needs for improvement in communication, language, and study skills. I offered successful private tutoring services to students ranging from Grade One to College Level.

May 2006Jul 2006

Personality Enhancement Consultant

Regal Vision International Manpower Sevices Corporation

Industry: Human Resource Primary Market: Middle East  Talent Pool: aspiring OFWs  Task: enhance personality and overall image of trainees via communication skills training Goal: 100% passing rate for applicant interview in screening process

Jan 2006May 2006

Customer Care Specialist

IBM Daksh BPS Phils. Inc.

I provided technical support and general customer care to North American customers by representing a premier US consumer electronics corporation.  

Jun 2005Nov 2005

English Professor

Assumption College - Makati

I taught Oral Communication Skills to Business Management sophomores and prepared them for oral communication functions needed at work. 

Mar 2002Dec 2002

English Instruction Specialist

EduQuest, Inc.

I co-managed the efficient delivery of the Reading Literacy Assessment Program to thousands of students in various public and private schools nationwide.


Communication Arts

University of Santo Tomas