Summary

Dedication to continuous process improvement, controlling costs, enhancing and enforcing safety practices have been instrumental in my rapid progression. Hyper attention to customer service and aggressive pursuit of the challenges faced while managing team goals and developing new business strategies. Possessing a "can-do" attitude has empowered me to chase new opportunities including a wide-range of specialized projects increasing my transferable skill-sets, and driving change in challenged markets. Both, natural and acquired leadership skills, directed me toward a path of project management, mentoring, and business development.

Skills

  • Supervision
  • Effective Leadership
  • Interviewing
  • Training/Mentoring
  • Communication
  • MS Office Suite
  • Customer Service/Relations
  • Technical Support (Virtual/On-Site)
  • Business Development
  • Planning
  • Cost Control
  • Conflict Resolution
  • Team Motivation

Work History

Work History
Feb 2015 - Nov 2015

Technical Services Quality Specialist

General Electric Oil & Gas
  • Strengthened company's business by Leading, development, implementation and administration of Pre-Delivery Inspection program and work-process documentation.
  • Development, Implementation and Enforcement of General Electric Oil and Gas policies and procedures (Safety, Quality, Health and Value Proposition) Role Model.
  • Customer Satisfaction: Maintained customer contact and quality issues in a web-based customer interface program; resolving 8/10 issues on a first response while also generating critical documentation of failures and possible enhancements.
  • Spearheaded cross-functional initiatives which resulted in quality improvements with an estimated savings of $10M (2014-2015); Q4/14 Customer Service Achievement Award.
  • Delegates responsibility in a manner equal to team strengths, often times assigning stretch goals to enhance employee skill set (tool kit)
  • Exceeded company expectations by initiating identification, measurement and correction standards of outdated practices for unresolved quality issues; ultimately responsible for the concept to completion of programs which brought about vendor development and internal process controls.
  • Created capital projects: sourcing appropriate contractors and engineers to bid and perform work.
  • Engaged and listened to the voice of the customer: Created and maintained feedback loop, giving rise to positive change, unexpected sales numbers and business development opportunities.
  • Devised marketing strategies; used name recognition, cold calling and on site representation to drive new and reoccurring sales; small focus groups retained GE brand equipment >97% over non targeted customers.
  • Created high-level and macro-level reports that reached wide audiences, opening discussions for , and often times creating, customer driven business change initiatives.
Jul 2012 - Feb 2015

Technical Services Trainer

General Electric Oil & Gas
  • Acts as company representative; role model for fair and equal dealings with others, ethical standards and behaviors, rational and calm with a respect for others opinions.
  • Drive customer focused programs that garner good relationships and positive outcomes for the business.
  • Inspires team achievements; positive reinforcement, recognition for otherwise un-noticed behaviors, active listener with act now attitude. Recognized several team members for rewards based on their contributions to the businesses success.
  • Concept to implementation: Service Induction course; integrating technical and business principles to fast-track new hires by removing on-boarding obstacles for management and field engineers.
  • Facilitated the global standardization of IPC; testing, qualifying and certifying engineers and field technicians; contributing to the GE's bottom line by reducing T&E and increasing productivity for the service sector world-wide.
  • Curated customer relationships through training and development of end-users, while learning about emerging industry trends.
  • Focus on customer engagement while understanding and reporting competitor’s systems and offerings.
  • Reported findings and devised strategy to drive sales.
  • Intellectual Property identification/development and existing product design enhancement.
Apr 2009 - Jul 2012

Senior Electro/Mechanical Technician

Halliburton Energy Services - Sperry Sun
  • F/A cost control authority with budgetary responsibility exceeding $150k.
  • Communicated with suppliers on raw material specifications, dimensions, costs and materials availability on a routine basis.
  • Integrated health safety and environment (HSE) regulations into process design and work practices.
  • Conducted research that tests and analyzes the feasibility, design, operation and performance of equipment, components and systems.
  • Developed, tested and assessed alternative design models and processing methods.
  • Conducted highly complex diagnostic and operational tests on a wide variety of  project sizes and scopes.
  • Awarded Service Quality MVP.
Feb 2006 - Apr 2009

Senior Electro/Mechanical Technician

Halliburton Energy Services - Fann Instrument Company
  • Secured new markets (both global and domestic) that were key to the company's objectives with subject matter expertise and dedication to successful product roll-out.
  • Reduced cycle time through work area evaluations which led to 200% improved production/lead time.
  • Increased customer value by creating repair certification program.
  • Exceeded company objectives with lean manufacturing/5S principles.
  • Monitored and reported equipment maintenance requirements, including the replacement and sourcing of tooling.
  • Prepared and maintained production reports and personnel records.
  • Tested and maintained computer-related industrial electronic control systems and electrical components.
  • Awarded Service Quality MVP.
Jun 2004 - Feb 2006

Senior Assembler 

Halliburton Energy Services - Fann Instrument Company
  • Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.
  • Analyzed test results to locate and determine causes of malfunction.
  • Tested products or sub-assemblies for functionality or quality.
  • Awarded Production Enhancement MVP.
Dec 2002 - Jun 2004

Warehouseman

Halliburton Energy Services - Fann Instrument Company
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Optimized production scheduling to lower production costs.
  • Adhered to all requirements and regulations for interstate HAZMAT carriers.
  • Verified computations against physical count of stock.

Skills

Skills

SAP | Oracle (Primavera) | Solid Works | LabView

Vendor Sourcing and Negotiations | New Product Introductions

Process Improvement | Inventory and Quality Control | Leadership

Lean Manufacturing | Six Sigma | 5s Principles

Project Management | Procedure Development  | Technical Writing

Education

Education
1991 - 1995

GED

Oak Ridge High School

General Studies, Work preparation

Certifications

Certifications
2012 - 2015

Earned 100+ Business Specific Certifications

General Electric University

Certifications include: Technology Development, Interpersonal Communications, Geological Principals, Advanced Logging and Measurement While Drilling,

2012

IPC Certified Trainer

IPC

Standardized soldering processes:  design/build, wiring harnesses for electronics.

2012

User Certificate

SolidWorks

Utilized training to create multiple new strategies for complex testing environment.

2005 - 2011

Earned 100+ Process Certifications

Halliburton University

Certifications include:  HSE, First Aid, Manufacturing, Logistics, Personal Development, Customer Service, Quality, Electonics, etc.