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Summary

Technically skilled former business owner with over ten years

experience leading team members to achieve objectives in a

professional manner by encouraging personal and professional

growth as well as adherence to industry standards.  Extensive

experience in B2B sales as well as ensuring customer satisfaction

during and after the sale.

Work experience

Mar 2014Apr 2016

Practice Manager

Onshore Outsourcing

Manage teams of people doing technical outsourcing.  This includes 4

teams who do help desk support and outbound lead

generation/sales calling.  This team has grown from 6 people

when I started to 20 people currently.

Community relations:  Spend time with community leaders

and attend community functions to increase the name

recognition of Onshore and it's standing in the community.

Facilities Manager:  Oversee the campus in all aspects of

maintenance, renovations and growth.

May 2005Jun 2013

Owner/operations Manager

Fire Safety and Security
Owner/Operations Manager, Responded to customer concerns and emergencies in timely and professional manner. Planned and initiated installation projects, coordinating services with customers, other contractors, and staff. Hired, trained, supervised, and evaluated performances of employees. Developed annual and monthly operations budget, conducted monthly financial forecasting, and maintained financial accounts.
Sep 2002Mar 2005

Service Technician

Fire Safety Systems
Service Technician, Kirksville, MO Maintained and installed fire extinguishers and kitchen suppression systems. Did installation and troubleshooting of low voltage wiring systems including fire & burglar alarms, security cameras, and card access systems according to company and industry standards.

Education

B.A

Cornerstone University

BA-Psychology