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Personal Profile

I have a genuine interest of people, technique and economy. Both my present and previous roles has been about changes and development of business, products and organization. I am working in an international environment with a highly complex matrix organization with a combination of daily operational issues and strategic questions. I want to further develop my experience in international business environments, in combination with responsibility and ability to influence. I enjoy challenges and rather see problems as possibilities of enhancing our environment or products where I with my team can develop solutions to be more effective and increase both our internal and our customer satisfaction.
Customer focus – We are dependent on our customers and we all need to understand their current and future needs in order to deliver outstanding services and products.

Career History

2015-02To Date

Operation Delivery Project Executive for Transportstyrelsen

IBM Svenska AB
  • I'm operational responsible for delivering first class service and continuous operation for Infrastructure services and Application operation.
  • In my team I have 6 SAM/SDM located in Sweden, Czechoslovakia, Poland and Romania who are responsible for the local delivery teams.
  • This is a result of an outsourcing deal between Transportstyrelsen and IBM where IBM will have full end to end responsibility of all infrastructure and application support/operation and Datacenter.
  • http://computersweden.idg.se/2.2683/1.546956/transportstyrelsen-lagger-ut-sin-it-drift
  • http://computersweden.idg.se/2.2683/1.621397/ibm-tog-transportstyrelsens-miljardkontrakt
2013-062015-02

Lead Service Delivery Manager for OpusCapita Nordic, Baltic and Poland

IBM Svenska AB

I'm responsible for 9 teams with 35 employees who are running the daily IT operation and application development/support in OpusCapita.

Environments are divided into 4 areas:

  • OBS who mainly is a large Printing Production.
  • F&A Finance and Accounting who is a scanning production and accounting processing.
  • AS Automated Solutions who is mainly handling large EDI productions.
  • IT&C Shared infrastructure and responsibility of Data Center.

As a result of a large outsource deal to IBM from Itella / OpusCapita we are now increasing our responsibilities and building up new delivery centres in Europe for Application Operation/Maintenance and Data Centre operation support.

2011-022013-06

IT Operations & Infrastructure Manager Scandinavia, Central Europe.

Itella Information, OpusCapita, AB
  • IT-Manager and Application Manager and responsible for our daily operation.
  • ITIL responsibility of our processes in Scandinavia.
2009-072011-02

Senior Nordic Operation Manager

Telefónica International Wholesale Services
  • Responsible for the Nordic operation and building up our new capabilities for delivering services to our global customers in Nordic market, Lan, WAN, Mobile and fixed telephony.
2009-042009-07

Datacenter Manager

IBM Svenska AB
  • Datacenter Manager for IBM Kista DC, where I was responsible for all operation, security and development.
2005-102009-04

Service Delivery Manager and Alliance Manager

IBM Svenska AB
  • IBM Service Manager for all complex installations with Cisco network and VoIP installations in Sweden.
  • Front End Manager for IBM Networking team and IBM xSeries in Sweden.
  • Service Manager for all customers with IBM xSeries installations in Stockholm area and the customers ICA, LFAB, Ericsson (Network WW),
    Alliance manager for our partner Cisco and AASTRA.
2003-102005-10

Nordic Wintel/Retail Front End Manager

IBM Svenska AB
  • Responsible for Nordic Wintel/Retail Front End operation, where I developed new processes and tools and setting up new KPIs in order to measure and follow up implemented changes in order to optimize our performance and cost control.
2001-102003-10

EMEA Wintel Technical Leader

IBM Svenska AB
  • EMEA Technical leader for all support desks within IBM xSeries, this was a 2 year assignment in order to implement the new Lev 1 and Lev 2 support organisations in EMEA, this also included the development of creating new SLA/OLA and KPI’s in order to measure and standardise all support delivered within the countries.
1996-012001-09

Nordic Wintel xSeries Team Leader and Specialist

IBM Svenska AB
  • Parts planning and technical support to all xSeries Nordic Service Desks. Operational support to IBM Nordic Management.
1995-012001-01

Front End team leader

IBM Svenska AB
  • PC and Server Front End Team leader and technical product manager  for IBM PC Servers.
1992-011995-01

Country PC Specialist

IBM Svenska AB
  • Country specialist on all PC/Servers hardware and software within IBM Svenska AB.
1991-061998-03

BMS Technical Leader

IBM Svenska AB
  • Responsible for IBM’s medical system BMS regarding support and all installations in Sweden, creating support tools and DB/2 maintenance tools.
1989-051992-01

Support/Installation

IBM Svenska AB
  • Responsible for all travel agencies connected to SMART/Amadeus where I planned all installations in Sweden and developed some 3270 tools and I was responsible for supporting all IBM technicians in Sweden.

Education

1988

Computer and Electric ingenier

Westerlundska Gymnasiet, Enköping

Private

  • Born 1968, April
  • Married with Cathrin Pettersson and we have 2 children, Ida 18year & Victor 16 year.
  • Since 2003 we live in Bålsta outside Stockholm.
  • During winter we prefer to go up north for skiing and driving snow mobile.
  • During summer we prefer to drive with our mobile home and play golf.

Key Courses/Certifications

  • Leading Performance (Itella Information AB/OpusCapita AB)
  • Leading@IBM, (Leadership education within IBM)
  • 2 Year Assignment as EMEA xSeries Technical Leader

Assignment History

2001-102003-10

IBM EMEA BackOffice integration & Technical

IBM EMEA
  • Implementing the new Level 2 support organisation for IBM xSeries within EMEA and driving an efficiency program in order to manage the increased volumes and increasing customer sat.
1996-031996-05

Redbook, 2 pcs, IBM Svenska AB
  • Writing IBM Red Books about PC Servers performance and IBM Director implementation.

Other job related activites

  • Trygg Hansa: Responsible for all Trygg-Hansa infrastructure and maintenance support in Sweden, this was based on Cisco equipment.
  • ICA VoIP: Service Manager for installation and support of ICA’s 5.000 users using VoIP based on Cisco Call Manager and Netwise.
  • ICA Firewalls: Responsible that our team configure and install and support all firewalls in ICA’s stores based on Nokia and Checkpoint firewalls.
  • ICA Self Scanning: Responsible for IBM and IBM’s partner can support ICA’s stores back office systems and scanners where this now have become a very business critical system.
  • ICA Bank: Be part of the design team to design and implement ICA Bank and its databases based on Microsoft cluster technology and IBM xSeries Storage solution.
  • Spintab/Spadab: Design and implementation of storage solutions in order to make sure total up time and load can support their stock market and transactions.
  • Swedish Radio: Be part of the design team and implement a new server and storage solution for live radio working 24/7/365.