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Apr 2006

Associates Degree

Florida International University

International Business

Work experience

Dec 2007Present

Transportation Security Administration Security Officer

Department of Homeland Security 
  • Gathering, analyzing, and evaluating a variety of data from available sources to make risk/threat assessments and to identify inter-relationships including those that relate to the affected modes of transportation.
  • Ensuring that superiors are aware of ongoing activities and recognizing when to call their attention to important new information which may require further examination or action.
  • Responding to critical security incidents and applying standard operating procedures designed to minimize loss of life and damage to property and other resources.
  • Referring incidents outside of normal standard operating procedures to the appropriate staff member for resolution.
  • Assisting senior employees or supervisors in preparing reports and briefings for superiors on issues related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
  • Maintaining working relationships with other related entities throughout TSA including headquarters and other airport operations.
  • Assisting in the coordination and distribution of communications and special operations events which include, but are not limited to, screening tests, Aviation Direct Access Screening Program (ADASP), media events, screening exemptions, and special events screening.
  • Receiving calls from other TSA entities, airlines, airport authorities, Federal, and local agencies, the media, and the general public. The purpose and extent of each contact may be different requiring the identification of the role and authority of the party and determination of the best resource for response. Calls which cannot be addressed are referred to the appropriate personnel for resolution.
  • Participating as a team member to assist in the planning, development and coordination of portions of the Continuity of Operations Program (COOP) for airport operations.
  • Assisting in the evaluation of crisis management plans in support of the continuation of essential functions and key personnel, vital records/data, logistics, and telecommunications support.
  • Assisting in COOP emergency operations which may involve natural disasters, military or terrorist attacks, technological emergencies, or other emergencies that may seriously degrade or threaten the national security of the United States.
  • Coordinating and tracking the readiness status, maintenance, and distribution of technical equipment and government property within airport operations.
Apr 2004Dec 2006

Sales Officer

American Express
  • This is a front-line sales position in the consumer cards sales team, and is responsible for driving business, achieving monthly sales targets and acquiring new customers through selling of our cards and products through  [Retail, Corporate, Venue-sales]
  • Prospecting for new customers through existing leads and cold calling and maximizing lead generation
  • Timely execution of all sales activities  leads, campaigns, referrals & any self generated leads
  • Tracking and reporting sales performance including pipeline, acquisition results and market conditions
  • Set appointments, listen to customer needs and sell most appropriate product
  • Researches and understands prospects before making the call
  • Ensures all applications are fully and accurately completed, and submitted properly
  • Be the interface between Amex and the customer to resolve any application processing issues
  • Keep up-to-date on products and competition
  • Attend and participate in regular staff meetings
  • Engages in regular portfolio planning to determine areas of focus & project accurate full year forecasts
  • Attend relevant industry and partner conferences, tradeshows and networking events
  • Ensuring all performance standards are met business targets, controls and compliance
  • Engaging with premium customers to build relationships, and delivering a positive customer experience while acquiring new customers
  • Expansion of internal and external relationships, and drive sales results
  • The position is also responsible for ensuring appropriate sales processes are followed, and the highest levels of controls and compliance are adhered


  • Ability to Work in a Team Structure
  • Ability to Verbally Communicate with Persons Inside and Outside the Organization
  • Ability to Make Decisions and Solve Problems
  • Ability to Obtain and Process Information
  • Ability to Plan, Organize and Prioritize Work
  • Ability to Analyze Quantitative Data


Carmelo Paduani / Detention Officer


Ruben Quintero / Supervisor Transportation Security Administration


Gilben Camacho / Manager Transportation Security Adnministration


Gabrielle Thompson / Customs Boarder Protection