Miguel Guedes

Summary

Management and leadership skills applied to transformation of organizations. Solid business and technical background combined with senior sales practice. Extensive international experience, business oriented and comfortable with change. Proficient in the telecommunications industry. Enthusiastic about team work to reach ambitious goals. Committed to adding value for a more sustainable future. Creative and pragmatic.

Work History

Work History

Computer Lab manager

Lisbon Technical University

Founder and head of a university campus computer lab and manager of a team of 10 supervisors. Awarded a formal appraisal by the university for the services provided to the academic community. The management and operational processes developed in 1992 are still used today (http://scdeec.ist.utl.pt).

Nov 2007 - Present

Transformation Manager

Ericsson

Financial and operational turn-around of Ericsson telecoms professional services organizations in EMEA. Leading teams transforming local organizations to implement the change needed to meet business goals. Intervention areas comprise strategy execution, telecoms operations, human resources, finance, processes, tools, communication and legal.

1987 - Present

Trainee

McDonald's

Summer job as restaurant staff in the UK for improvement of English and first professional experience. Practical learning of achieving competitive advantages due to Operational Excellence. Understanding of team work and personal performance in a professional environment.

Dec 2005 - Oct 2007

Senior Account Manager

Ericsson

Sales of professional services to a fixed/mobile telecom group with 2.5 million subscribers in Portugal. Managed sales of 13 m€ for systems support, outsourcing, consulting, training and networks deployment.

Mar 2005 - Dec 2005

Services Director

Huawei

Delivery of professional services for telecom operators in Portugal.Implementation and development of the professional services organization in Portugal. Managed a team of 40 specialists providing services for systems support and networks deployment.

Mar 2004 - Mar 2005

Senior Account Manager

Huawei

Sales of equipment and services to a fixed/mobile telecom group with 15 million subscribers in Portugal. Establishment of the first commercial contacts and sponsoring of C-level customer visits to company headquarters in China. Learning and adaptation to Chinese and company cultures and ways of working. Responsible 10 m€ in tenders.

Jan 2003 - Jul 2003

Account Manager

Ericsson

Sales of equipment and services to a fixed telecom operator with 0.5 million subscribers in Portugal. Managed sales of 1 m€ and created new sales opportunities for the evolution to a Next-Generation network.

Apr 2002 - Dec 2002

Senior Network Designer

Ericsson

Managed and lead a team of 20 specialists in Dallas, Texas, for the design of a nation-wide GSM network. Responsible for the setup of the team design processes, workflows and methodologies.

Apr 2001 - Apr 2002

Network Designer

Ericsson

Design and architecture of mobile and fixed telecom networks. Member of the Global Center of Excellence for technology and network design, a global pool of specialists for the Ericsson group and based at the headquarters in Stockholm, Sweden. Certified Senior Designer after the successful delivery of projects in several countries.

Apr 1997 - Mar 2001

Network Engineer

Ericsson

Field deployment of telecom networks in Portugal. Team member of the nation-wide field expansion of GSM and implementation of GPRS. Team leader for the rollout and support of backbone and narrow-band access IP networks. Responsible for improvements in the delivery process that produced significant financial gains due to anticipation of customer acceptance of projects. Appraised as a company key performer.

Oct 1995 - Mar 1997

Product Developer

Quadriga

Founding member. Development of telematic systems and M2M architectures. Responsible for the development of a central dispatching system that communicated with vehicles via satellite and controlled their positioning via GPS information. Implemented and supported that system in a European-wide transport fleet of 300 trucks based in Portugal.

1994 - 1995

Instructor

FUNDETEC

Teaching of theoretical and lab modules on Automation & Robotics for high school students. Practical learning on how to motivate and manage an audience. Certified instructor after successfully attending a 100 hours course on communication and presentation skills.

Education

Education
Sep 2003 - Jun 2005

MBA

IESE/AESE

Leader of a 2 weeks research trip to China for 25 MBA members to visit companies and cities.

Oct 1988 - Sep 1995

Masters

IST/Lisbon Technical University

Designed and built a robotic 1:30 model of a 3 axis crane to test automation controllers.Founder and President of the 1995 Robotics alumni organization BEER95.