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Work experience

Nov 2014Present

Duty & Sales Manager Shoes (Women's & Children), Womens Accessories, Childrenswear & Toys.

David Jones   Eastland Shopping Centre

The Stores team are responsible for delivering seamless and memorable experiences to all our customers across our stores.

An advocate for sales and service,  Sales Managers lead their teams to successfully deliver a customer centric in store experience and maximise sales by demonstrating passion and inspiration for retailing.

In this role I:

  • Lead by example by demonstrating and living the David Jones Values
  • Drive service and sales by engaging customers, promoting sales and building a strong customer base
  • Coach and mentor the team by building product knowledge and ensuring a seamless customer experience is delivered
  • Work collaboratively with the Store teams and build strong relationships with stakeholders
  • Provide feedback to Buying colleagues to maximise sales opportunities and mitigate risks
  • Look for opportunities for improvement whilst being commercially aware
  • Ensure product is readily available and presented according to the David Jones visual merchandising standards
  • Mitigate loss by ensuring proactive measures are introduced and maintained
  • Evaluate complex situations and act accordingly

Responsible for a frontline team of 15, and a wider store team of 70+ employees.

Aug 2013Oct 2014

Sales Manager Accessories & Shoes (Women's, Men's & Children), Childrenswear & Toys.

David Jones - Malvern Central Shopping Centre

The Malvern Central store, is the first village format store in Victoria and is especially designed to cater to the everyday needs of customers in the area by offering customer service excellence, quality brands across the most popular categories in a more contemporary environment.

- Responsible for KPI's of sales, salaries, stock-loss, inventory management, merchandising and customer service across not only the shoes, accessories, childrenswear and toys department but across the store.

- Responsible for a frontline team of 20, and a wider store team of 150+ employees.

- Providing teams with coaching and development to inspire greater results and to deliver exceptional customer service experiences; not only to our customers but also to our suppliers and colleagues.

- Forecasting and analysing trend to improve growth opportunities within the shoes, accessories, childrenswear and toys department.

Feb 2013Jul 2013

Sales Manager Womenswear & Intimate Apparel

David Jones - Southland Shopping Centre
May 2012Jan 2013

Sales Manager Accessories & Shoes (Women's & Children)

David Jones - Southland Shopping Centre
Aug 2011May 2012

Sales Manager Accessories & Shoes (Women's & Men's)

David Jones - Glen Waverley Shopping Centre
Feb 2011Jul 2011

Sales Manager in Training Homewares & Food

David Jones - Glen Waverley Shopping Centre
Jul 2010Jan 2011

Sales Manager in Training Foodhall

David Jones - Chadstone Shopping Centre

Education

20102010

Executive Master of Arts

University of Melbourne

Focused on project management, leadership, creative and critical thinking, people management, budgeting and financial management, as well as organisational theory and practice.

Developed and honed professional skills for management and leadership positions, drawing on the expertise of academics, industry professionals and fellow students for a rewarding experience.

20062006

Criminology Honours

University of Melbourne

Exposed to the latest theoretical and practical advances in criminology from international crimes, like terrorism and genocide, to local issues, like Indigenous justice and injustice. The broadening of knowledge through core subjects focusing on international crime and justice, terrorism, criminal justice research and evaluation, and criminological theory and practice.

Exploring a wide range of optional subjects in areas such as organisational crime, drug use and policy, corruption, crime prevention, and human rights.

Gain transferable skills in research and research design, including the ability to collect, analyse and theorise data.

Undertaking an internship at a domestic or global criminal justice agency to gain ‘hands‐on’ experience in criminal justice practice and developing own industry networks.

20022005

Bachelor of Arts

Monash University

Taking an innovative approach in tackling world issues and fostering a global perspective, develop the research skills, advanced discipline knowledge and self reliance to acquire information, assess evidence and convey complex ideas in speech and writing in order to answer complicated questions.

19902001

V.C.E.

Melbourne Girls Grammar

Honours

2002Present

Golden Key International Honour Society