Michelle Matthews

Michelle Matthews

  • Medicine Hat AB
  • mich.matthews@gmx.com
  • 403-957-1475

Profile

· Administrative experience
· Supervisory experience
· Adaptable to various environments and working conditions. Great in multi-staff environments
· Personalized client care/customer service skills
· Book and record keeping experience

Work History

Work History

Service Advisor

Rodeo Ford Sales
2015

Service Advisor~ Medicine Hat, AB Administrative duties such as answering phones, setting appointments, making appointment remider calls, adding new and updating exsisting customer information to the database. Reviewing customer service history and advising them on current investments recomended for their vehicle according to manufacturer recommendations. Writing work orders accurately decribing customers concern or work to be performed Checking for recalls/service actions and any warranty coverage that may apply to vehicle Dispatch work to technicans according to abilities and promise times. Updating customer of repair progress and target finish times monitor technican weekly efficiency and productivity reports

Parts and Service Advisor

Metro Kia
2014

Parts and Service Advisor~ Medicine Hat, AB Booking appointments according to customers needs. Advising customers of recommended services based on service history Assign jobs and work areas to Service Technicians according to their skills and knowledge. Create work order's based on customers concerns/complaints Create quotes for repairs or services needed. Check for warrenty coverage and processing claims. Ordering and receiving parts shipments Inventory adjustments and data entry Providing" Red Carpet" customer service.

Motorclothes Associate_

 Harley-Davidson of Medicine Hat
2013

Motorclothes Associate~Dunmore AB Providing exceptional customer service Assisting customers in purchasing riding apparel to fit their needs Up selling or strive for add-on sales Create displays to promote products to encourage customer purchases Answering phones/directing calls to appropriate dept. Handling cash and credit transactions Ordering, tagging and putting out stock Creating invoices Tracking daily sales

Associate Cashier

Giant Tiger
2012 - 2013

Fashion /Associate Cashier~ Medicine Hat, AB Provide exceptional customer service Creating appealing displays for fashion items Retail recovery Merchandising Restocking of items Assisting customers with a fast, friendly, accurate checkout

Educational Assistant

Greentree Elementary School
2011 - 2012

Educational Assistant~ Drumheller, AB Create daily educational plans for 2 children with special and behavioral needs Assist teacher in carrying out daily classroom routines Provide firm but supportive guidance to enhance children's learning success

Nursing Assistant

Bow Island Health Centre
2007 - 2009

Nursing Assistant~Bow Island, AB Employed in the long term care facility Responsible for basic needs for elderly residents and residents with complex medical conditions Responsible for providing compassionate care for residents Maintained a healthy and safe environment for residents Assisted with activities of daily living Documentation recorded as needed on a daily basis as per residents' needs Attending numerous continuing education programs as listed above Maintenance/Operations-Village of Foremost(Public Works), AB 2008 Waste management; responsible for waste removal for Village of Foremost Grounds keeping; mowing, trimming, and other basic horticultural needs Recycling; maintaining recycling system Irrigation system maintenance; clearing irrigation lines, repairs to sprinkler heads and lines General maintenance of equipment Building maintenance; painting, minor repairs Responsible for maintaining Airport; snow removal, painting, lighting changes etc

Supervisor

Y'All Come Back Saloon
2006 - 2008

Supervisor~Y'all Come Back Saloon~Foremost, AB Responsible for training of new employees Responsible for preparing daily floats and maintaining cash flow with the VLT's Maintained inventory and was primarily responsible for ordering Prepared schedules for all employees on a monthly basis Organized special events for facility

Assistant Manager

-Sears Portrait Studio-Great Falls
1999 - 2000

· Assistant Manager ~ Great Falls, MT Maintaining excellent customer service. Scheduling appointments for customers. Preparing and working photo sessions. Overseeing inventory. Handling cash deposits. Creating staff scheduling and training new employees.

Education

Education

Certificate

Supportive Pathways
2008

Bow Island

Certificate

TLR
2008

Bow Island

REFERENCES

Jim Oliver~Sales, Rodeo Ford

403-529-2777

Perry Rasmussen~ Medicine Hat Police Service

403-878-2843

Rob Wall~Automotive Technician, Hyundai

403-866-0429

Peter Wigle

403-928-2772