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Education

BA in Business Management

University of Wisconsin-Whitewater

Courses in accounting, economics, marketing, statistics, organizational behavior, public relations and leadership.

·UW-Whitewater tennis since freshman year [Rookie of the Year].

·A member of SAAC (Student Athlete Advisory Committee).

·Special Events Coordinator of UW-W PRSSA (Public Relations Student Society of America).

Writing

Lake Park High School
Activities and Societies: School Yearbook            School Newspaper Photographer            Lake Park Varsity Tennis Team since freshman year

Work experience

Oct 2010Present

Events Catering Sales Manager                                                                                  other held titles: Catering Manager, and Conference Center & Catering Supervisor

Sodexo Corporate Services

Sodexo at the Shedd Aquarium:
-Generate sales by creating proposals, menus, banquet event orders, and event space walk-throughs for internal and external clients.
-Provide financial document requests, process payments, submit weekly internal and external invoices.
-Manage daytime and evening events.

Sodexo at the Federal Reserve Bank of St. Louis
-Opened and managed catering at our newly acquired account.

Sodexo at the Bank of America:
-Managed two of the three Bank of America corporate conference centers in the loop for all meetings and events. Acquired our second location in September 2011.
-Generated proposals, confirmed payment details, and submitted daily invoices to our bookkeeper.
-Coordinated food orders, scheduling, waiters, audio/visual setups, room setups, security lists, floral, linen, menus, signage, and any additional needs the client may have had.
-Produced and executed marketing strategies while gaging customer satisfaction.

May 2009Aug 2011

Founder & Independent Practioner for Tennis Training Program

Michelle D Tennis

·Entrepreneur. Implemented first tennis programs at the Roselle, Bloomingdale, Glendale Heights, and Itasca Park Districts.

·Maintained a Facebook Fan Page, web-site (www.michelledtennis.webs.com), and blog (http://michelledaciolas.blogspot.com) for Michelle D Tennis.

·Used SEO to have my business come up multiple times in Google, Yahoo, and AOL within the first page when searching for tennis lessons in surrounding areas.

·Created objectives, days, times, prices and publicity for the programs.

·Came prepared with an agenda for lessons and focus on different aspects of the sport.           

May 2004Aug 2011

Tennis Instructor

Bloomingdale Park District

This was the first park district I began teaching at. The second I started my own tennis programs, I knew that it would be something I would want to continue in the future.

Dec 2004Aug 2010

Customer Service Director

Pronto's Restaurant & Catering

·Specialized in customer service and handled compliments and complaints. First line of contact between the customer and the company.

·Prepared, administered, and closed on-site special events such as Bloomingdale Village events, fests, and library functions.

·Processed sales quickly, accurately, and efficiently.

Aug 2008May 2009

Marketing Intern – Career and Leadership Development

UW-Whitewater

·Wrote press releases and articles for the school and local newspapers.

·Developed ad campaigns and ways to promote events on campus.

·Created online surveys to assess special event and campaign success.

Apr 2007Aug 2010

Assistant of Continuing Education Services-Camps & Clinics

Continuing Education Services-Camps & Clinics

·Help with the registration process of all UWW camps and conferences taking place.

·Promote different campus activities over the summer and use the computer system to update rosters and payments to the school.

May 2007Aug 2008

Accounting Assistant

Louis J Colella & Associates

·Ensure clients had their invoices paid.

·Answered phones, opened mail, took messages, set up appointments, and managed schedules of the accountants working in the firm.

·Set up client folders physically and then transferred them into the computer systems.

·Organized files using Microsoft Word, Excel, Publisher, and Lacerte.

Skills

Accounting and Finance
I have taken managerial accounting, financial management, calculus, business statistics, microeconomics, macroeconomics, business law, and many other accounting/finance related courses.
Social Media savvy
Know how to create and manage web-sites and profiles using BlogSpot, Facebook, GoogleDocs, LinkedIn, MySpace, Surveymonkey.com, Twitter, VisualCV, Webs.com, and Weebly.com.   EXAMPLES: BlogSpot: www.michelledaciolas.blogspot.com Facebook: www.facebook.com/michelledaciolas Facebook Fan Page: http://www.facebook.com/pages/NW-Suburbs/Michelle-D-Tennis/115414041810140 LinkedIn: www.linkedin.com/in/michelledaciolas MySpace: www.myspace.com/michelledaciolas Twitter: www.twitter.com/MDaciolas VisualCV: www.visualcv.com/michelledaciolas Webs.com: www.michelledtennis.webs.com Weebly: www.michelledaciolas.weebly.com
Microsoft Office
Strong knowlegdge of Microsoft Word, Powerpoint, Publisher, Access, Excel, and Outlook.

My Portfolio

Objective

Looking for an opportunity to increase revenues and generate positive publicity by using my business management, marketing, social media, and search engine optimization skills. I will use these skills along with my fresh, innovative ideas to give a strong competitive advantage to meet the needs of current customers while attracting new clients.

Volunteer Work

·Planned and implemented the event “Vegas Valentines” at the Four Seasons Clubhouse, Roselle, IL.

·Co-chair for the promotions committee for the event “Strike Out AIDS to Spare Lives” put on by Recreation and Leisure Study. Also, helped to run the program and helped to see it through.

·Did PR and marketing work for the documentary film “One Step Closer” by writing press releases, creating Facebook pages, fundraising, and creating a situation analysis to give to the creators.

·Volunteered with Mel Phillips (professional tennis instructor) to teach tennis to inner-city kids at Centre Court Athletic Club in Hanover Park, IL.

Awards

Earned the following awards while attending UW - Whitewater

Four-year Dean’s list

Finalist for the Judy Kruckman Scholar WIAC Athlete of the year

Women's Tennis Team Captain

Ranked 16th Nationally in father-daugher doubles (USTA)