• Sand Springs, OK
  • (918) 313 6859
  • michellewilson76@aol.com

Michelle Wilson

113 W. 34th St.

Summary

Dedicated, hardworking restaurant management professional with productive daily planning and operations experience. Skilled in staff training and development. Highly proactive with experience in team leadership, exceptional customer service skills and extensive knowledge in front-of-the-house operations.

Education

Education

Accounting

Aug 1999 - Jan 2001
Tulsa Community College  NE Campus

    

Work History

Work History

Store Manager/ Server

Apr 2015 - Jan 2016
Jimmy's Egg 


  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.