• Jefferson OH

Michelle Titus

Office Professional

Work History

Work History

HR Assistant

2014 - 2014
HDT

Helped HR Department get ready for the new year.  Updated and fixed filing system.  Updated attendance sheets.  Checked payroll reports for accuracy.  Copied and assembled hiring packets.

PAL

2006 - 2012
WEST CORPORATION

Call center taking orders for many different products. PAL (Performance Assessment Liaison) group was created to assist at home agents with processing calls for orders. PAL group listened to calls taken by agents to assist the agent with providing the best customer service to the callers. We provided feedback to the agents on how to handle their calls in a professional manner. We also assisted the agents with issues of logging in and answered many questions. PAL’s also handled customers that were irate or unable to find satisfaction with the agents.

Traffic Manager

2002 - 2006
WKKY
Traffic Manager- WKKY-Geneva, OH Small local radio station with about 15 employees. Scheduled commercials to air on the radio. Entered orders for radio commercials and scheduled clients to come in to record. Printed monthly invoices, statements and entered accounts receivables. RELATED EXPERIENCE

Education

Education

Associates

2014 - 2016
Kent State University

Currently enrolled in ITAP (Information Technology for Administrative Professionals) program earning an Associates Degree

Skills

Skills

Publisher

Access

PowerPoint

Microsoft Word

Proficient in Microsoft Word

Text Section

Dean's List at KSU-AC for every semester