Consultant - Sr. Product Manager
Own digital strategy and roadmap for delivery of citi.com and mobile apps Customer Profile features.
- Engage with business partners to identify and prioritize new features resulting in reduced operational costs and promoting self-service on all digital platforms, including .com and mobile apps.
- Develop customer segmentation strategy and user experience based on data analysis, process flows and technical feasibility.
- Utilize customer feedback, focus groups and analytics to identify new features and existing gaps.
- Work with stakeholders to identify and prioritize enhancement of existing microservices and requirements of new microservices identified.
- Owned prioritization of feature development utilizing agile methodologies.