Michelle Madden

  • Engadine, NSW

Work History

Work History
Jul 2011 - Present

Learning and Development Consultant

Academy Green

Developing and delivering accredited training around Australia for:

  • Transport and Logistics - Cert III
  • Warehouse Operations – Cert III
  • Asset Maintenance (Waste) – Cert III
  • Waste Management – Cert III
  • Waste Management – Cert IV
  • Fatigue Management (short course)
  • Blue Card (short course)
  • Overhead Wires (short course)

Development of assessment tools and resource materials for all above mentioned streams.

  • Restraint, and Risk Management
  • Development of assessment tools and resource materials for all above mentioned streams.
  • Workplace troubleshooting and resolutions
  • Coordinate and deliver Driver, Warehouse, Logistics, Waste training across multiple sites around Australia
  • Hands on training and assessment delivery
  • Liaison with managers (Depot and National)
  • Deliver induction training and assessment for site compliance and performance oriented assessments
  • Conduct training needs analyses
  • Review, develop and deliver training plans
  • Participate in mentoring program
  • Health and Safety support on site, Site VOCs, Procedure review, Induction review
  • Conduct VOCs on various plant and equipment
Mar 2010 - Jul 2011

Workplace trainer, OHS Co-ordinator, RTW and National Dangerous Goods Expert

Simon National Carriers
  • Workplace Trainer and Assessor for 3 depots in Sydney, Perth and Brisbane
  • Delivering warehouse practices, manual handling techniques, OHS solutions to both employer and clients alike.
  • Senior management training in fatigue strategies for line-haul drivers and schedulers
  • Administrative duties

** Requested by a client to create warehouse practices and then fit out the new warehouse in Perth train new warehouse staff on SOP, daily operations and the likes by then reducing bottlenecks.

Oct 2008 - Mar 2010

Logistics and Plant Co-ordinator

Hays Recruitment – Contract with ESG Staging
  • Organizing transport interstate and locally to each production build.
  • Organizing equipment (forklifts, cranes,      generators, sound systems, scaffold, decking)
  • Overseeing 10 productions each week and staff of up to 20 on each build
  • Meeting production budgets and deadlines weekly
  • Reconciliation on of accounts
  • Assisting the Accounts Director with audit preparation
  • Relief reception (10 line switch board)
Mar 2008 - Oct 2009

 Senior Workplace Trainer and Assessor (WTA) / Relief  RTW

Border Express
  • Workplace Trainer Assessor for Sydney, Newcastle, Brisbane and Gold Coast depots,
  • and travelling between each depot monthly for face to face training sessions
  • Create and implement dangerous goods spill kit training nationally, highlighting each states differing regulations and codes of practice
  • Training customer service by request from depots needs
  • Training in all warehouse operational areas by request from depots needs
  • Training staff in Certificate III (Transport and Logistics) Drive, Yard, Admin streams
  • Meeting and exceeding KPI’s
  • Training all levels of staff from directors, managers through to casual employees
  • Schedule training sessions and time tables for the WTA’s
  • Client visits to develop training needs analyst for both Warehouse operators and Admin
  • Creating Safe Working Procedures and training them with in all areas of the depot
  • Forklift demonstrations
  • Load restraint / compliance issues
  • Training representative on the continuous improvement team (depots)                 
  • Mentoring 5 other WTA’s within Border Express Nationally
  • Fire extinguisher training
  • Gas bottle handling for forklifts training

Specialist Matter Expert for :

Dangerous Goods Spill Kit Training, Administration, Warehousing, Transport Suite (BEx inhouse system) and Resource / assessment writing practical element

Relief Return To Work Coordinator (Comcare and WorkCover)

  •  Identify the nature of the injury/illness;
  • Attending initial medical visit with injured worker and all follow up visits
  • Modify work restrictions;
  • Nature of pre-injury work, and availability of suitable duties
  • Prevention training
  • Site of 80 staff
  • Lodging correct paperwork to Head Office, Comcare and WorkCover (prior to self insured)
Aug 2007 - Nov 2007

Training Facilitator

Linfox Australia-CUB
  • Working closely with the RTO to deliver “Project ALT” (Customer Service, Warehouse based training)
  • Compiling the training schedule for the new site
  • Quality approve all insurance documentation including OH&S and HR
  • Create Job Descriptions for the new roles
  • Training existing Linfox staff on the new Inventory procedures
  • Create training procedures and modules for Management
  • Co-facilitate Foster’s training (receiving / put away with MARC 10)
  • Creating Standard Operating Procedures (SOP)
Apr 2007 - Aug 2007

Purchasing Executive / Training Coordinator

Lion-Nathan/Tooheys Brewery
  • Internal training on new procedures and machinery
  • Internal training to all customer service, sales and operations staff
  • Health and Safety relief officer
  • Excise Losses for the Brewery
  • Silo Balances
  • Receipt of all Raw Materials
  • Stock takes of Raw Material
  • Purchase all goods (stationary to furniture) for the brewery
Jan 2007 - May 2007

Project Facilitator (Contract)

Lomb Scientific (Aust) Pty Ltd
  • Follow through on the construction of new premises
  • Follow up approval for submitted council plans
  • OH&S inspection on all existing premises and new premises
  • Set up the new offices with furniture, white goods, stationery,
  • Coordinate “Shutdown and move” of old premises
  • Liaise with New Zealand organising their new premises
  • Daily operational duties eg invoicing, hire of casual staff, taking minutes
  • Fit out 3 new warehouses 2 stages 1st stage layout 2nd stage design with racking, cool rooms, OH&S chemical spill kits
  • Purchase forklifts, pallet jacks, 2 ton Truck and Flat Tray Ute
  • Organize D.G signage for warehouses, package material (Hopper)
Apr 2006 - Dec 2006

Administration / RTW Manager

Linfox Australia - Kellogg (Maternity Leave Contract)
  • Monitoring of P/L accounts, ensuring they reflect the warehouse activities and
  • is working within budgetary guidelines.
  • Liaise with division or group finance department to make adjustments/corrections.
  • Advise the DC Manager of any anomalies/recovery plans or actions, as required.
  • Liaising with other states to ensure all revenue is collated in to the weekly
  • national invoice.
  • Oversee the preparation of the weekly national account.
  • Monitor all supplier contracts/terms to ensure that the DC is receiving the
  • most advantages terms from all suppliers.
  • Ensure that the DC meets all corporate and customer reporting requirements
  • and deadlines.
  • Site OH&S coordinator to ensure that the site is fully compliant with NSW Work Cover
  • and corporate requirements at all times.
  • Monitor statutory requirements to ensure that the DC is fully compliant at all times.
  • Return to Work Manager for site of 200 staff
  • Over see 8 staff
  • Recruitment of staff both internal transfers and external applicants, AFP and medical checks
  • Conflict Resolution
  • Performance reviews for both office and warehouse staff
  • HR and IR for 2 sites
Oct 2003 - Mar 2006

Recruitment Officer - Temporary Placements

Manpower Australia
  • Promoted to relief Branch Manager (3 months) 
  • Interviewing and placing candidates for “temp” positions 
  • Target Select Interview's 
  • Cold Calling 
  • Phone Screening 
  • Assistance and support to job seekers via phone or face to face. 
  • Exceeding monthly KPI’s
Apr 1990 - Sep 2003

South East Asia Training Co-Ordinator

ShipNet AS (based in Norway, Singapore and USA)
  • Training existing ShipNet staff on how to operate the Crest software at a user level from the CEO, Senior Management and Supervisors down in ShipNet’s Norwegian, Singapore, and USA offices
  • Installing and training of ShipNet’s business solution, shipping software globally
  • Creating office bases and GPS bases training manuals 
  • Developing installation procedures and manuals
  • Working with the In house systems and creating new In house systems
  • Developing Procedures for the Client Services and Consultant Departments 
  • Developing Test Plans and Procedures 
  • Establishing and train the Quality Assurance Test Group 
  • Establishing and train the Client Services Department (including Help Desk) 
  • Establishing train the Consultants and Trainers Department
1988 - 1990

Trade and Overseas

State Bank
  • Customer service
  • Process travelers cheques, telegraphic transfers
  • Exchange currency
  • Deal with Trade floor for current exchange rates
  • Cash handling

Education

Education
2013

Bachelor of Science (in Environmental Science)

Seaton Hill University
2012

PRM30509 – Certificate III Asset Maintenance – Waste Management

Academy Holdings Pty Ltd

Strengths

Skills

Transport and Logistics

Warehouse Operations

Purchasing

Worksite Safety

Training

Skills Summary

Non Technical Skills:
Analytical, People orientated, Well respected by colleagues, Public speaking,
Counselling, liaising with officials/organisations, Handling complaints,
Communicating with people from non-English speaking backgrounds, Telephone
canvassing, Motivating a team or class, Listening to people, Coaching individuals,
Staff supervision and support, Confronting other people, Problem solving, Knowledge
of First Aid procedures, Knowledge of EEO, Knowledge of OH&S, Negotiation and
crisis resolution, Setting targets, Assessing performances, Implementing policies,
Making projections, Recommendations, Report writing, Statistical analyses,
Gathering information, Prioritising work.

Computer Skills:
MS Excel; Intermediate, MS PowerPoint; Intermediate MS Word; Intermediate, Lotus Notes: Intermediate, SAP: Basic, 2ic Pallet Control Software

Other:
Certificate IV in Training and Assessment (TAE40110)
Language, Literacy and Numeracy (TAELLN411)
Transport Dangerous Goods by Road (TLILIC3013A)
Certificate III in Transport and Distribution (Road, Warehouse, Administration)
Work Cover NSW: Return to Work Coordinator
Return to Work Coordinator (Self insured / Comcare)
Forklift Licence – Class F/L
White Card – General OH&S (old Blue Card)
Heavy Rigid Drivers Licence