Director of Professional Services
Lead and empower engineers in ways that maximize their potential and support their technical performance.
Influence others to be excited and committed to furthering the organization's objectives.
Encourage engineers to share ideas and build on one other.
Measure, monitor, and manage engineer performance.
Report Professional Services monthly and YTD revenue to executive leadership.
Analyze revenue trends, forecast, project variance, P&L, and budget.
Calculate and review project variance, monthly and annual goals, to individual team members and management.
Manage headcount, participate in new employee recruiting, interviewing activities, and performance reviews.
Identify strengths and weaknesses, perform performance reviews, and monitor performance improvement plans.
Coordinate training and testing with partner development to provide engineers with resources for gaining high level credentials and maintaining skill sets.
Work as a member of the PMO to establish and develop a project management program.
Manage technical Projects and Programs delivering hardware, storage, virtualization, and networking to enterprise businesses and government contractors and agencies.
Monitor and control procurements.
Apply project management tools and techniques to identify constraints, resource requirements, project deliverables, and ensure quality of the project.
Develop and sustain internal and external relationships, keeping customers a top priority.
Mitigate disputes and help others resolve conflict.