Program Manager, Service Delivery Enterprise Accounts
Implementation of integrated services for IT development, such as Network Security, SDWAN, UCaaS, Hosted Network Solutions, and more for the enterprise community throughout North America.
Understand the ideation of organizations.
Translate strategy into clear goals and metrics.
Develop and define project management plan.
Collect requirements, define scope, and create work breakdown structure.
Plan schedule management and develop schedule through defining and sequencing activities, estimating activity resources and duration.
Establish quality objectives for product and project.
Acquire, develop, and manage the project team.
Manage and control stakeholder engagement.
Monitor and continuously align the project work with strategy.
Lead teams without authority.
Encourage team brainstorming and mind-mapping exercises to build on ideas.
Manage communications, champion calls to communicate objectives and status, report .
Influence stakeholders for allocation of additional resources as needed for successful execution.
Train end users on implemented services including portal usage and operation of network equipment.
Facilitate the project close out / transition from service delivery to support.
Board member for transformation efforts.
Alalyze processes to enhance value of the process.
Streamline systems for three entities to merge into one reporting database. Drove the development and testing of the database and deployed to Service Delivery. This effort allowed us to become more effective and reduce over time and headcount, improving OPEX.
Cost Control - Implemented new strategies to scale project performance.
Aligned isolated departments to provide a better customer experience. For example, making it standard to provide project documents, network design, and specific implementation procedures to repair so we can effectively support the customer base, while reducing resolution times.