Program Manager - Service Delivery
Lead complex projects and programs simultaneously, delivering telecommunications infrastructure and cloud based services to enterprise businesses including government, retail, healthcare, banking, and manufacturing.
Represent program management office (PMO) for major opportunity presentations and assist with closing opportunities with an average value of 25 Million.
Visit customer sites for executive and working level collaborative meetings. Topics range from business reviews to brainstorming, status reviews, and engineering new network architecture.
Translate project strategy into clear, measurable goals including quality, schedule, and financial milestones.
Lead teams to deliver projects within budget and schedule requirements, meeting customer objectives and expectations.
Build team cultures of trust, respect, collaboration, and innovation.
Work with engineering, product development, and cross functional teams to successfully execute customer network implementations.
Strategically develop and organize project requirements for successful execution.
Create and analyze quality, schedule, and cost management plans.
Create work breakdown structures for tracking schedule and financial margins.
Develop schedules through creating a WBS, defining and sequencing activities, estimating activity resources, activity durations, dependencies and predecessors.
Align and meet quality metrics through identifying risks, establish risk levels and mitigations.
Lead and direct project coordination with scheduling activity through Excel and Microsoft Project in accordance to the project timeline.
Acquire, develop, and manage the team utilizing an innate ability to lead teams without direct report authority.
Influence PMO and cross functional teams for allocation of additional resources as needed to meet project requirements.
Lead and manage activities between multiple functional groups.
Monitor and continuously ensure projects align with organizational strategy.
Track lessons learned throughout program completion to improve operational execution.
Work collectively with project team to review lessons learned and generate ideas to overcome obstacles.
Provide end user training on supporting hardware and software.
Facilitate project close out and transition from service delivery to support model.