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Summary

Dedicated Project Management professional with a passion project based work.

Work experience

June 2012Present

Program Manager

Windstream

Program Manager, Service Delivery Enterprise Accounts

Implementation of integrated services for IT development, such as Network Security, SDWAN, UCaaS, Hosted Network Solutions, and more for the enterprise community throughout North America.

Understand the ideation of organizations.

Translate strategy into clear goals and metrics.  

Develop and define project management  plan.

Collect requirements, define scope, and create work breakdown structure.

Plan schedule management and develop schedule through defining and sequencing activities, estimating activity resources and duration.

Establish quality objectives for product and project.

Acquire, develop, and manage the project team.

Manage and control stakeholder engagement.

Monitor and continuously align the project work with strategy.

Lead teams without authority.

Encourage team brainstorming and mind-mapping exercises to build on ideas. 

Manage communications, champion calls to communicate objectives and status, report .

Influence stakeholders for allocation of additional resources as needed for successful execution.

Train end users on implemented services including portal usage and operation of network equipment.

Facilitate the project close out / transition from service delivery to support.


Accomplishments : 

Board member for transformation efforts.

Alalyze processes to enhance value of the process.

Streamline systems for three entities to merge into one reporting database. Drove the development and testing of the database and deployed to Service Delivery. This effort allowed us to become more effective and reduce over time and headcount, improving OPEX.
Cost Control - Implemented new strategies to scale project performance.

Aligned isolated departments to provide a better customer experience. For example, making it standard to provide project documents, network design, and specific implementation procedures to repair so we can effectively support the customer base, while reducing resolution times.

20112012

Personal Banker

Wells Fargo 

Provide financial services supporting personal and business accounts.

20092011

Financial Services Representative

State Farm

Review financial portfolios with clientele, establish investment accounts, and insurance policies.

20082009

Executive Assistant to Vice President

Comcast

Assistant for VP of HR, Marketing, Accounting, Engineering, and Legal Affairs

20052008

Executive Assistant to CEO

R & G International

Executive assistant to CEO, CIO, CFO, and CMO of government contracting firm for the Department of Defense

Certifications

20162017

Stanford Certified Advanced Project Manager 

Stanford University

The Stanford Advanced Project Management Certificate Program is a blend of Stanford University research and proven techniques from leading-practice companies that provides crucial insights and practical tools for managing projects, portfolios, and complex systems.

20152018

Project Management Professional

Project Management Institute

Formal PMP certification for demonstrated experience, knowledge, and performance in achieving an organizational objective through defining and overseeing projects and resources.

Education

20162017

Stanford Advanced Project Management

Stanford University

Executing Complex Programs

Converting Strategy into Action 

Leadership for Strategic Execution

Managing without Authority 

Leading Change from the Middle 

Leading Effective Teams

19992001

Business Administration

Snead State Community College

Skills

Project Management

Leadership

Business Acumen

Forward Thinker

Strategic Planner

Stakeholder Satisfaction