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Michelle Allen

Director of Professional Services

Summary

 Energetic leader with a natural tendency to bring positivity to any interaction and invigorate people to perform better.

Strong business acumen and ability to excel through innovation, forward thinking, and project leadership.

Work experience

January 2018 - PresentPresent

Director of Professional Services

TekLinks

Review and report monthly engineering revenue.

Perform revenue and trend analysis.

Participate in new employee recruiting and interviewing activities and performance reviews.

Communicate and monitor engineering Personal Improvement Plans.

Coordinate Professional Services training events.

Work with Partner Development to get engineers trained and certified to meet partner requirements and maintain product skill sets.

Manage Projects and Programs

Apply best practices to manage project roles, identify resource requirements, define project deliverables, provide customer satisfaction and reporting structures, and ensure quality of the project.

Liaise between Engineers and Clients.

Coach & Mentor 

Mediate disputes through helping others resolve conflict.

Manage staff in ways that improve their ability to succeed on the job.

Influence others to be excited and committed to furthering the organization's objectives.

Promote cooperation and commitment within the team to achieve goals and deliverables.

Direct engineering resources for daily service events and resource overflow.

Direct engineering resources for project opportunities.

March 2015October 2017

Technical Program Manager 

EarthLink 

Lead complex projects and programs simultaneously, delivering telecommunications infrastructure and cloud based services to enterprise businesses including government, retail, healthcare, banking, and manufacturing.

Represent program management office (PMO) for major opportunity presentations and assist with closing opportunities with an average value of 25 Million.

Visit customer sites for executive and working level collaborative meetings. Topics range from business reviews to brainstorming, status reviews, and engineering new network architecture.

Translate project strategy into clear, measurable goals including quality, schedule, and financial milestones.

Lead teams to deliver projects within budget and schedule requirements, meeting customer objectives and expectations.

Build team cultures of trust, respect, collaboration, and innovation.

Work with engineering, product development, and cross functional teams to successfully execute customer network implementations.

Strategically develop and organize project requirements for successful execution.

Create and analyze quality, schedule, and cost management plans.

Create work breakdown structures for tracking schedule and financial margins.

Develop schedules through creating a WBS, defining and sequencing activities, estimating activity resources, activity durations, dependencies and predecessors.

Align and meet quality metrics through identifying risks, establish risk levels and mitigations.

Lead and direct project coordination with scheduling activity through Excel and Microsoft Project in accordance to the project timeline.

Acquire, develop, and manage the team utilizing an innate ability to lead teams without direct report authority.

Influence PMO and cross functional teams for allocation of additional resources as needed to meet project requirements.

Lead and manage activities between multiple functional groups.  

Monitor and continuously ensure projects align with organizational strategy.

Track lessons learned throughout program completion to improve operational execution.

Work collectively with project team to review lessons learned and generate ideas to overcome obstacles.

Provide end user training on supporting hardware and software.

Facilitate project close out and transition from service delivery to support model.

June 2013March 2015

Sr. Project Manager

EarthLink
June 2012June 2013

Project Manager

EarthLink

Certifications

September 2015September 2021

PMP - Number 1850114

Project Management Institute

Formal PMP certification received for demonstrated experience, knowledge, and performance in achieving an organizational objective through defining and overseeing projects and resources.

March 2017

Stanford Advanced Project Manager

Stanford University

The Stanford Advanced Project Management Certificate Program is a blend of Stanford University research and proven techniques from leading-practice companies that provides crucial insights and practical tools for managing projects, portfolios, and complex systems.

Courses Include :
Converting Strategy into Action

Executing Complex Programs

Leadership for Strategic Execution

Leading Change from the Middle

Leading Effective Teams

Managing without Authority

Education

20092011

Business Administration

Snead State Community College

Volunteer Experience

January 2010 - Present

God's Girls / Wise Guys 

Youth Ministry