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Summary

Dedicated Program Management professional with a passion project based work.

Forward thinker with the ability to create and maintain sustainability and scalable processes meet business goals and objectives.

Strategic thinker with a track record of successfully executing projects with a high level of stakeholder satisfaction.

Genuine interest in helping others and making a difference in the world.

Work experience

March 2015Present

Program Manager 

EarthLink is now Windstream

Customer revenue 100K+ per month with very complex WAN and LAN designs.  

Solid understanding of project management life cycles, methodologies, tools and techniques.
Proven track record for successfully managing portfolio programs with complex and unique requirements.
Development of communication plans, risk management plans, and implementation processes.
Strategic planning, communication, and coordination efforts with stakeholders, subject matter experts, and functional teams to meet project objectives.
Manage and control project timelines and budgets to stay within margins.
Coordinate project team roles and responsibilities.
Ability to maintain a high level of customer satisfaction while balancing competing demands.
Integrated services such as MPLS, IPSec, Network Security, Managed Network Services, Dynamic WAN Optimization, Hosted Network Solutions, and more over large volume locations throughout North America for healthcare, manufacturing, retail, and restaurant industries.
Designed organized LAN network.
Influence stakeholders in order to allocate necessary resources for successful execution.
Transparent, clear, concise communication.
Performing with emotional intelligence.
Provide concierge service.
Train users on implemented services including portal usage and operation of network equipment.
Facilitate the transition from delivery to support.

February 2013March 2015

Sr. Project Manager

EarthLink

Responsibilities were the same as listed above with a monthly recurring revenue of 50-100K

June 2012March 2015

Project Manager

EarthLink

Responsibilities were the same as above with less complex networks and a monthly revenue of 25K - 50K.

Accomplishments
Streamline Systems - Established a movement to merge data collection for three acquired companies together into one reporting database. Drove the development and testing of the database and deployed to Service Delivery. This effort allowed us to become more efficient over time, improving OPEX.
Cost Control - Implemented new strategies to scale project performance.

January 2010June 2012

Insurance and Financial Services Rep

State Farm

Management client portfolios.

Originated auto loans, mortgages, and investment accounts.

Established policies including home, auto, and life.

March 2008September 2008

Executive assistant to team of regional VP's

Comcast

Assistant for VP's of HR, Marketing, Accounting, Engineering, Legal Affairs

Certifications

20162017

Stanford Certified Advanced Project Manager 

Stanford University

•Converting Strategy into Action

•Executing Complex Programs 

•Leadership for Strategic Execution

20152018

Project Management Professional

Project Management Institute

Formal PMP certification for demonstrated experience, knowledge, and performance in achieving an organizational objective through defining and overseeing projects and resources.

Education

20162017

Stanford Advanced Project Management

Stanford University

Executing Complex Programs - XAPM111

Converting Strategy into Action - XAPM110

Leadership for Strategic Execution - XAPM221

Managing without Authority - XAPM214

Leading Change from the Middle - XAPM220 - 080  

19992001

Business Administration

Snead State Community College

Skills

Project Management

Management

Program Management

Networking

Data Center

Customer Satisfaction

Leadership

Ethernet

MPLS

IP Sec

Account Management

Software Documentation

Vendor Management

Voice over IP (VoIP)

Call Centers

Customer Service

Integration

Process Improvement

Troubleshooting

Team Building

Microsoft Office

SecurityWireless

Co-location

Optical Fiber

Team Leadership

Business Acumen

Forward Thinker

Strategic Planner