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Michelle Allen

Director of Professional Services

Summary

 Energetic leader with a natural tendency to bring positivity to any interaction and invigorate people to perform better.

Strong business acumen and ability to excel through innovation, forward thinking, and project leadership.

Work experience

January 2018 - PresentPresent

Director of Professional Services

TekLinks

Lead and empower engineers in ways that maximize their potential and support their technical performance.
Influence others to be excited and committed to furthering the organization's objectives.
Encourage engineers to share ideas and build on one other.
Measure, monitor, and manage engineer performance.
Report Professional Services monthly and YTD revenue to executive leadership.
Analyze revenue trends, forecast, project variance, P&L, and budget.
Calculate and review project variance, monthly and annual goals, to individual team members and management.
Manage headcount, participate in new employee recruiting, interviewing activities, and performance reviews.
Identify strengths and weaknesses, perform performance reviews, and monitor performance improvement plans.
Coordinate training and testing with partner development to provide engineers with resources for gaining high level credentials and maintaining skill sets.
Work as a member of the PMO to establish and develop a project management program.
Manage technical Projects and Programs delivering hardware, storage, virtualization, and networking to enterprise businesses and government contractors and agencies.
Monitor and control procurements.
Apply project management tools and techniques to identify constraints, resource requirements, project deliverables, and ensure quality of the project.
Develop and sustain internal and external relationships, keeping customers a top priority.
Mitigate disputes and help others resolve conflict.

May 2011October 2017

Technical Program Manager

EarthLink

Lead multiple complex projects and programs simultaneously, delivering information technology to enterprise businesses and government agencies.
Work with account managers to represent PMO in sales opportunities.
Visit clients for consulting and strategizing, designing and engineering new network architecture, and project planning and management.
Translate project strategy into clear, measurable goals and milestones.
Design and implement project plans.
Align and meet quality metrics through identifying risks, establishing risk levels and mitigations.
Audit and analyze quality and risk results, and take corrective action when necessary.
Develop schedules through identifying constraints, defining and sequencing activities, and estimating activity resources.
Influence PMO and cross functional teams for allocation of additional resources as needed to meet project requirements.
Acquire, develop, and manage internal and external team.
Procure hardware, and maintain an equipment tracking database.
Coach and mentor others.
Collaborate with engineering, product development, and cross functional teams to mitigate risk and remain within compliance of organizational and government regulations.
Lead and direct project coordination with scheduling activity in accordance to the project timeline.
Work collectively with project team to review lessons learned and generate ideas to overcome obstacles.
Lead internal and external project status calls.
Track lessons learned throughout the lifecycle to improve operational performance.
Provide end user training on supporting hardware and software.
Facilitate project closure and transition client to support model.

June 2013March 2015

Sr. Project Manager

EarthLink
June 2012June 2013

Project Manager

EarthLink

Certifications

September 2015September 2021

PMP - Number 1850114

Project Management Institute

Formal PMP certification received for demonstrated experience, knowledge, and performance in achieving an organizational objective through defining and overseeing projects and resources.

March 2017

Stanford Advanced Project Manager

Stanford University

The Stanford Advanced Project Management Certificate Program is a blend of Stanford University research and proven techniques from leading-practice companies that provides crucial insights and practical tools for managing projects, portfolios, and complex systems.

Courses Include :
Converting Strategy into Action
Executing Complex ProgramsLeadership for Strategic Execution

Leading Change from the Middle

Leading Effective Teams

Managing without Authority

Education

20092011

Business Administration

Snead State Community College