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Michele Hironaka

Customer Service and Logistics Manager

Skills & Attributes

  • Effective  Customer Representative
  • Customer Service Skills
  • Experience with SEO, PPC and Branding
  • Goal Oriented
  • Persistent 
  • Self Organizing Leader
  • Quick to Learn New Skills
  • Creative Problem Solver
  • Conflict Mediation Experience

Work History

20162017

Customer Service and Logistics Manager

Five Star Auto Direct -Mapleton, UT

Responsible for streamlining company process for customers and the sales team.

  • Addressing client concerns and complaints
  • Last stage of Quality Control for  vehicles
  • Continually updating customers throughout the process.
  • Office Manager and Human Resources role
  • Implementing a CRM for Five Star team
Nov 2015Dec 2016

Senior Account Manager - Client Success

Ziplocal - Provo, UT

Implementing and maintaining effective marketing solutions for all of Ziplocal Social Media clients.

  • Set-up and maintenance of over 1000 accounts
  • Product Training for new and senior Sales Reps 
  • Custom content creation for the Client Success department
  • Managing and scheduling customer and team meetings
  • Collaborating with vendors for solutions
  • All additional duties associated with Junior Position

Junior Account Manager - Client Success

Implementing and maintaining marketing strategies for clients.

  • Contacting and educating customers
  • Auditing Accounts regularly
Aug 2015Nov 2015

Digital Media Consultant - Inside Sales

Ziplocal - Provo, UT

Providing digital media solutions for businesses

  • Seeking out or fielding inbound potential clients 
  • Custom Proposal Creation for potential clients
  • Follow-through on product creation and customer service

Education

20092013

High School Diploma

Phoenix High School, Phoenix Oregon