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MICHELE R. CASTILLO

Customer Service / Acct. Executive

Summary

I am currently seeking a position where my skills and experience can be most effectively utilized. Look forward to working with a company that offers the opportunity for growth and advancement.

Work History

20052015

Account Executive/sales

RAM Enterprises

Carson, CA

Title: Account Executive/Sales

Duties: Responsible for selling business tools, supplies and products to companies throghout US as well as upselling products to established accounts in order to maintain business productivity and revnue. Qualify, quote and set up new accounts. Satisfy each company's business needs by introducing new products according to industy. Customize quotes according to business size and yearly profits. Calculate shipping costs, time of delivery and tracking information for each sale. Log all activity for all accounts and keep contact on a monthly basis to maintain restocking and inventory needs.

20022005

Sr. Account Exec/Team Lead

Cross-Check Inc

Glendora, CA

Title: Sr. Acct. Executive/Team Lead

Duties: Lead & Co-manage sales team or 23. Train & assist in all aspects with maintaining rep. accts. Responsible for prospecting & qualifying 50-100 merchants throughout US daily. Schedule appts with merchants for consultation & cross analysis. Prepare & distribute sales estimates, quotes & proposal forms. Open, set up & train all signed accounts. Maintain on-going business relationship up to 90 days. Track account usage and revenue. Troubleshoot with any inquiries & questionable aspects on each acct. Maintaining co. requirements i.e.: meeting monthly sales, revenue goals & quotas. Work with upper management(weekly) on strategizing new concepts and ideas for meeting individual and team quotas/goals. Assist management withal bonus and commission projects. Data entry & word processing on each account. On-going routine paperwork.

19972002

Customer Service/inside Sales

Sierra Industrial Engineering

Commerce, CA

Title: Customer Service/Inside Sales

Duties: Massive vol. inbound calls placing and order entry of sales from vendors, distributors and end users daily using up to 8 different software programs simultaneously. Consult on all prices to ensure proper discount applies to each quote/Manually place OEM orders when requested. Prepare pick slips for shipping. Track and maintain injventory at all locations to ensure product availability. Look up production start dantes and lead times at all distribution centers. Prepare and input all RGA's, adjust billing costs, and credits to accounts. Track orders for vendors to assure p roper delivery status to end user. Invoicing & payment reconciliation on accounts.

Education

19921996

Diploma

La Mirada High School

General Education

19992000

Certified

South East Regional Occupational Program

Computer Applications for Business to Business Management