Michele Newton

Michele Newton

Work History

Work History
Jun 2011 - Oct 2013

Community Health Educator

Humana Cares
Community Health Educator St. Petersburg, FL Assisted Nurses by researching health maintenance plans for members with multiple chronic diagnoses, including COPD, CAD, CHF and Diabetes Organized, updated and maintained over 200 member accounts Educated members about their personalized maintenance plans. Provided necessary health education training for patients.
May 2009 - Jul 2009

Biller

Palm Harbor Medical Center
Biller and Coder-Externship Tampa, FL Thoroughly investigated past due invoices and minimized number of unpaid accounts. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Scheduled patient appointments. Carefully coded disease and injury diagnoses, acuity of care and procedures in an inpatient setting. Accurately entered procedure codes, diagnosis codes and patient information into billing software.
Mar 2008 - Jan 2009

Sales Manager

Imperial Legal Credit Software Services
Sales Manager Tampa, FL
May 2005 - Mar 2006

Reservation Sales Specialist

Hilton Reservations World Wide
Reservation Sales Specialist Tampa, FL Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frame Provided customers with location inquires & assisted with billing disputes. Always received 100% on customer & monthly manager reviews.
Jun 2004 - Dec 2004

Medical Receptionist

Doctor's Walk-In Clinic
Medical Receptionist Tampa, FL Recorded and filed patient data and medical records Acquired insurance authorizations for procedures and tests ordered by the attending physician. Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Confirmed patient information, collected copays and verified insurance. Experience Effectively managed a multi-line phone system and greeted all patients. Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials. Recorded and filed patient data and medicalrecords. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Wrote detailed clinical phone messages for physicians. Maintained strict patient and physician confidentiality. Confirmed patient demographics, collected copays and verified insurance. Treated all patients and their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Education

Education

A.Sc

Academy
2009

M.Ed

Concorde Career College