Download PDF

Skills & Attributes

  • Effective  Customer Representative
  • Self Organizing Leader
  • Experience with SEO, PPC and Branding
  • Customer Service
  • Conflict Mediation
  • Goal Oriented
  • Quick to Learn New Skills
  • Creative Problem Solver

Work History

20162017

Customer Service and Logistics Manager

Five Star Auto Direct

Responsible for offering clients pertinent information while maintaining existing and new customer accounts.

  • Addressing client concerns and complaints
  • Last stage of Quality Control for our vehicles
  • Continually updating customers throughout the process.
  • Human Resources duties
  • Office Manager duties
  • Implementing a CRM for our team
  • Streamlining general process
Aug 2016Dec 2016

Senior Account Manager - Client Success

Ziplocal

Implementing and maintaining effective marketing solutions for all of Ziplocal Social Media clients.

  • Set-up and maintenance of over 500 accounts
  • Training new and senior Sales Reps on new and existing products
  • Custom content creation for the Client Success department
  • Managing and scheduling customer and team meetings
  • Collaborating with vendors for solutions
  • All additional duties associated with Junior Position
Nov 2015Aug 2016

Junior Account Manager - Client Success

Ziplocal

Implementing and maintaining effective marketing solutions for Ziplocal clients.

  • Contacting and educating customers
  • Auditing Accounts regularly
August 2015November 2015

Digital Media Consultant - Inside Sales

Ziplocal

Providing digital media solutions for businesses

  • Seeking out or fielding inbound potential clients 
  • Product Advertising
  • Custom Proposal Creation for potential clients
  • Exceptional follow-through on product creation and customer service
Apr 2014Aug 2015

Nanny

Larsen Family
Jan 2014Apr 2014

Cook/Server

SmashBurger

Education

20092013

High School Education

Phoenix High School

Public School Education supplemented with College Courses in which I excelled and tested with perfect scores