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Objective

My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the organization. Ideally, I wish to obtain a challenging leadership position utilizing my problem solving and people oriented skills with a growing company to achieve corporate goals.

Work History

20062014

Texas Works Advisor III /Lead Worker /Service Improvement Unit

State of Texas Health and Human Services Department
  • Screen applications and conduct telephone interviews with clients to determine eligibility of benefits
  • Answer customer complaints to resolve any disputes or discrepancies
  • As lead worker, assisted in the supervision of 14+ staff members
  • Mentored new employees in a classroom setting to ensure successful employment
  • Read cases worked by case workers to ensure quality case work
  • Completed various daily, weekly and monthly reports for statistical purposes
  • Completed special assignments as requested by the Regional Director
20002004

Network Specialist /Desktop and User Support

Wadley Regional Health Systems
  • Responded to help desk calls offering excellent customer service and support to end users
  • Set up and installed new computers, printers and other peripheral devices to the network
  • Supported may software programs including MS Office Suites
  • Troubleshoot and resolve any network connectivity problems
  • Set up new user profiles and email
  • Instructed users in the use of hardware and software required on their job.

Summary of Skills

  • Demonstrated leadership skills
  • Top notched customer service skills
  • High level abilities in resolving customer complaints
  • Excellent written and oral communication
  • Able to work independently and take the lead in problem solving
  • Flexible and able to learn new tasks quickly
  • Above average technical skills and knowledge
  • Team player with energetic, upbeat personality

Education

19982000

Associates Degree Network Administration

Northeast Texas Community College