Order Processing Agent
- Phone representative receiving payments for customers.
- Answered questions about billing issues and procedures.
- Provided quick and efficient service, maintaining all AHT goals.
A highly motivated individual with over 4 years of experience working in Customer Service. Experiences range from Retail support, supporting a major financial software and specialized markets in the manufacturing industry. Well-versed in many different facets of customer and technical support, including experience in agent-support roles, as a part-time Subject Matter Expert and Level 2 and escalation support.
Worked as the Secretary of the QSU, helped to bring awareness and organize local events. Actively participated in the Fantasy & Role Playing club, volunteered for many events.
Studied mathematics and programming for 2 years as well as learned standards for education.
Organizer of the Fantasy & Role Playing club, maintained funds and organized events to promote the club.
Education emphasis focused on mathematics.
Maintaining relationships with customers in a brief point of contact, ensuring satisfaction and trust with the company.
Assessing customer issues based on verbal accounts and providing efficient technical knowledge that matches their skill levels.
Identifying new or alternative needs based on customer use of product and selling the service or feature that will resolve this need.
Experience and knowledge using both in-house and external (ZenDesk) CRMs.
Usage and support with the Microsoft Windows operating systems, including XP, Vista, 7, 8.1, and 10.
Knowledge and use of the Office suite of programs; Word, Excel, and PowerPoint primarily.
Inputting data into databases such as SQL, Access, and forms such as new data for CRMs.
Assisted with the Accounting support team, leveraged shared knowledge to begin development on a knowledge base.
Worked closely on assisting with clients, customers, and agents in identifying potential questions, growth potential, and bases for improvement.
Assisted with co-ordinating Temporary Training.