Download PDF

Summary

Dedicated, galvanizing, results-oriented Technology Leader with over 15 years of experience building and empowering Infrastructure Teams.

Problem Solver: Engaged Listener | Critical Thinker | Complete Provider
Team Builder: Astute Assessor | Constructive Developer | Transparent Evaluator
Value Implementer: Strategic Planner | Efficient Executor | Compelling Closer

Work experience

Oct 2005Present

Manager, Division Systems Administration

HCA IT&S, North Texas

Comprehensive management of 10+ to provide the HCA North Texas Division with high performing and fault-tolerant client, server, and storage solutions that ensure a highly available foundation for our hospital’s mission critical systems. Consistent job role analysis to ensure alignment with business strategies. Persistent business cases presented creating 2 new positions and 4 position changes. Developed Division Level SMEs over our core technologies while keeping facility based SAs to ensure service levels with customers. 

Key Accomplishments:

  • Current team members combine for over 60 years of HCA experience.
  • 11 promotions into and within team.  3 promoted out of team.
  • 99.992% average server up-time in 2015 for 640+ servers
  • Migration of Core Systems Infrastructure from Tier 2 to Tier 4 Data Center Availability Levels
  • 140% growth in Servers with 70% reduction in physical servers
  • Migration of 240 virtual servers to new data center location with ZERO downtime for customers. (3 month project timeline planning to closure)
  • Implementation of multi-location (12) CommVault Simpana Data Protection System utilizing single IBM TS3500 Tape Library with 99.99% data protection job success
  • Manage software/OS distribution to over 19,000 client computers with SCCM 2012 (migrations from SMS 2003 - SCCM 2007 - SCCM 2012)
  • Migration/removal of over 270 Windows Server 2003 Systems in 18 months
  • 71% consolidation of SQL Servers count to reduce cost and simplify administration
Mar 2000Oct 2005

Supervisor, Sr. Systems Administrator

HCA, Medical City Dallas Hospital

Supervisor over technical team of nine Service Desk Agents, Technical Analysts, and Systems Administrators. Engaged in recruiting, job evaluation, and daily operations. Supervised Service Desk and Technical Analysts to ensure high-level time to answer, first-call resolution, and efficient incident resolution with a customer service focus. 

Senior Systems Administrator over hospital based servers, storage, and backup systems.  Designed and proposed procurement of infrastructure additions and changes. Implemented processes to manage operations at all technical role levels.  Built software deployment packages and Ghost Images to deploy and maintain desktops.

  • 100+ Physical Servers - Dell PowerEdge (Gen1 through Gen 9)
  • 120+ Network Switches - Cisco Catalyst (6500, 3550, 2950)
  • EMC Clarion SAN
  • Legato Networker with Overland Storage Tape Library
  • 1800+ Dell Optiplex Workstations
  • Utilized LANDesk and later migrated to SMS 2003 for Software Deployment

Key Accomplishments:

  • 2 hires are now IT Directors
  • Over 510% physical server growth
  • Implemented FUJI PACS (Synapse) with Physician Remote Access
  • Execution of Server Room relocation for 40+ servers completed in single weekend
  • Migrated from Novel Groupwise to MS Outlook
  • Migration of all Desktops from Windows 3.1 > 95/98 > 2000 > XP
Sep 1998Mar 2000

Network Administrator

HCA, Medical City Dallas Hospital

Performed 2nd level desktop support and administration over Dell PowerEdge Physical Servers and 3Com Network Switches.

Aug 1997Sep 1998

Technical Analyst

HCA, Medical City Dallas Hospital

Answered Service Desk calls in team rotation and performed on-site customer desktop support.

Education

Sep 2009Dec 2016

B.S. Information Technology

WGU

126 of 133 CUs completed for graduation.  Expected graduation Fall 2016.

Certifications

Apr 2012Nov 2013

Javascript Specialist and Database Specialist

CIW

Two distinct certifications.

Mar 2011

Project+ and Security+

CompTIA

Two distinct certifications.

Oct 2010

MCTS: Windows 7, Configuration

Microsoft


Feb 2009Jul 2010

A+ and Network+

CompTIA

Have completed certifications twice.  First was in 2004.

Dec 2009

Web Foundations Associate

CIW


Jun 2002

MCSA: Windows 2000

Microsoft


Sep 1999

MCSE: NT 4.0

Microsoft