Michael Shanley

Michael Shanley

Work History

Work History
Mar 2009 - Present

University Lecturer

Kanda University of International Studies
  • Responsible for complete design, development and instruction of the following undergraduate Communication courses:
    • Public Speaking
    • Intercultural Communication
    • Business and Professional Communication
  • Active member of research committee to continually oversee and develop departmental curriculum
  • Chairman of the university Student Activities Committee. Duties include:
    • Coordination and oversight of all student related campus social events
    • Directing committee faculty and staff members to ensure appropriate delegation of duties and responsibilities
    • Management of committee financials and budget reconciliation
  • Managing Editor of Peerspectives - our bi-annual university journal publication. Duties include:
    • Proofreading, editing and revising all publication submissions
    • Overseeing and approving each complete journal edition for final print and publication 
    • Responsible for inter-departmental coordination of contributors and editorial staff
Sep 2008 - Mar 2009

Adjunct Instructor

California Lutheran University
  • Responsible for the design, development and instruction of the following undergraduate courses:
    • Fundamentals of Public Speaking - 2 sections (Fall 2008, Spring 2009)
    • Business and Professional Communication - 1 section (Spring 2009)
Aug 2008 - Mar 2009

Adjunct Instructor

Los Angeles Mission College
  • Responsible for the design, development and instruction of the following undergraduate courses:
    • Introduction to Public Speaking - 4 sections (Fall 2008, Winter 2008, Spring 2009)
    • Advanced Public Speaking and Civic Engagement - 1 section (Spring 2009)
Sep 2006 - May 2008

Teaching Associate

California State University, Northridge
  • Employed as a part time Teaching Associate in the Communication Studies Department. Duties included:
    • Teaching a total of 8 sections of Fundamentals of Public Speaking (Fall 2006 - Spring 2008)
    • Engaging in regular training and discourse aimed at improving pedagogical techniques and approaches, and incorporating learned techniques in the classroom
  • Lead Assistant Supervisor - Aronstam Communication Studies Library. Duties included:
    • Training and supervising all undergraduate volunteer library monitors
    • Coordinating and assisting with special events, guest speakers, symposiums, etc. within the library
Jun 2004 - Aug 2006

Claim Examiner / Analyst

Safeco Insurance
  • Responsible for complete negotiation and appropriate resolution of bodily injury claims
  • Ensured continual high levels of customer satisfaction
  • Maintained consistent 99th - 100th performance rating percentile range for files scored
Jul 2002 - Jun 2004

Claims Representative

Progressive Insurance
  • Managed inventory of incoming property damage and bodily injury claims from initial report through final resolution
  • Responsible for contacting all parties involved with each claim and obtaining, analyzing and interpreting all facts surrounding each loss in order to asses liability
  • Received four customer service awards with regional management recognition as well as recognition from the Western States Regional Head of Claims
Nov 2001 - Jul 2002

Commercial Account Manager

Office Max Commercial Division
  • Responsible for analyzing, understanding and meeting buyer needs;implementing new accounts through negotiation of pricing and service contracts/business agreements;providing superior, reliable, and personalized service to each account;addressing and resolving all customer complaints and disputes, and continually acquiring new business
  • Held top sales position in Ventura County Region and second to top sales position in entire Southwest Region; won sales contest for most productivity within given period


Sep 2006 - May 2008

Masters Degree

California State University, Northridge

3.9 GPA - Masters with Distinction

Areas of Study: Communication Theory, Interpersonal Communication, Communication and Technology, Organizational Communication, Group Communication, Rhetorical Studies




  High proficiency level with: Windows and Mac based operating systems; Microsoft and Adobe products; Google Apps for Education and Business Exceptional overall computer literacy and knowledge of current trends in technology and computer-mediated communications Ability to successfully integrate various types of new media and communication technologies in the classroom (see My Instructor Website) Advanced level web design (Website 1, Website 2)  


Extraordinary interpersonal communication skills both written and oral Exceptional public speaking and presentation skills Conscientiousness, reliable, adaptable, careful, thorough, highly organized, persistent, hardworking, and extremely acheivement oriented Advanced knowledge of business communication theory and application in the areas of: leadership, motivation, groups and teams, ethics, conflict, diversity, communication channels and more Thorough understanding of intercultural communication theory and practice Extremely personable demeanor with steadfast dedication aimed toward maintaining my integrity and superior work ethic