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Work experience

Oct 2013Present

Senior Director of Talent Management Services

National Telecommuting Institute
Drives the strategy and manages the Inbound Call-Center, Training, and Recruiting divisions for NTI, a non-profit organization dedicated to helping Americans with Disabilities and Veterans back into the workplace. Supports the growth strategy, leverage the talent and commitment of the people and create a resilient, performance-driven culture able to proactively navigate an ever-changing environment. • Devises the human capital development strategy by designing, developing and analyzing the implementation of a systematic human capital talent development strategy in collaboration with clients. • Communicate the benefits of being a learning organization with a focus on talent development, progress toward operating goals, and the impact of accomplishments on the enterprise. • Leads, participates, and supports critical strategic, cross-functional Human Resource Talent Development initiatives. • Develops organizational leaders by creating, leading, participating in, and supporting development strategies to target, enhance, and leverage opportunities to facilitate the selection of new leaders and improve their effectiveness. • Creates a learning culture through the purpose, vision, and operational goals by collaborating with Directors, COO, and various divisions in working toward the business purpose, 3-5 year vision, and operating goals linked to NTI. • Supports lines of business by providing input to the thought and operational leadership for the development and implementation of company-wide talent management strategy, talent management systems/programs and other organizational initiatives designed to build a pipeline of talent. • Drives core, common and consistent practices throughout the business where appropriate. • Serves as a strategic business partner to clients and the line management organization, enhancing Talent Acquisition strategies and processes designed to recruit the very best forward-thinking talent in the business globally.
Oct 2013Jan 2014

Director of ELearning

National Telecommuting Institute
Responsible for advancing talent for as a competitive advantage through the oversight of all learning and development initiatives. Manages the execution of training strategies and integration for candidates as well as internal personnel. Allowed strategic initiatives and core services to generate human capital with a clear alignment to the NTI enterprise strategy. Worked with Fortune 500 companies, governmental agencies, and start-up companies to establish a foundation of client services that meet objectives and reach a high-level of client satisfaction. Made contributions to the success of Internal and External Talent Development at NTI including (1) being clear about values and unique talents, (2) looking for ways to continually improve talent development efficiency and effectiveness, (3) communicating a compelling vision for our Employee Value Proposition, (4) engaging others to act in service to the shared vision, and (5) encouraging others’ contributions to strategic initiatives and core services with recognition and rewards. • Led the development and oversaw implementation of the learning development plan, including training that is delivered through a variety of means including classroom, eLearning, workshops, webinars, self-study guides, job aids while exploring social media as a learning tool. • Implemented the continuous quality improvement of existing training programs. Developed additional programs to ensure NTI’s supervisors and managers have the competencies to effectively engage and supervise employees. • Oversaw the implementation of professional development programs to support HR professionals across the NTI, and develop and implement additional “business line” certification programs. • Designs, develops and implements training and career ladder programs. • Evaluated the operational effectiveness and efficiency of Learning & OD practices, processes, and procedures. • Developed courses in Articulate Storyline, Adobe Captivate, and Moodle
Mar 2011Sep 2013

Solutions Consultant - Interactive Design | LMS Implementation | Instructional Design | eLearning

Intellectual Impact
Provides custom Strategic Marketing, Learning and Development, and LMS solutions for Iron Mountain, Weight Watchers, Deloitte, Commonwealth of Massachusetts, State Street Financial, and Vyew. Focuses on online learning, instructor-led courses, problem solving, marketing, and Lean initiatives. Creates interactive designs, print materials, instructor guides and job aids. Develops and implements learning and performance support solutions using a variety of instructional design technologies. Social Media/Communications • Developed and implemented marketing strategies for communications • Devised and implemented a viral marketing strategy to ensure that the IT Lean Management Office went from last to first in terms of Intranet Page Views, Hashtags, and posting interest • Created all branding materials using Photoshop and Publisher to create marketing materials such as handsouts, posters, and job aids Instructional Design/Content Delivery • Creates training materials that are audience focused, contained clearly presented procedures, concepts, or processes, and were delivered using the most effective medium • Selected instructional media based on needs, task and content analysis • Analyzed, designed, developed, implemented, and evaluated training materials • Partnered with subject matter experts to identify training needs and select appropriate strategies E-Learning/LMS Implementation • Creates online courses in Lectora, Captivate, and Articulate utilizing 508 Compliance techniques • Delivered train-the-trainer sessions, virtual courses, and instructor-led classes • Migrated, configured and updated Lectora, Certpoint, Saba, and SumTotal Systems LMS • Configured curriculums, events, and classes within the LMS • Managed aspects of the development process including template creation, audio recordings, screen captures, digital imaging, and content creation
Sep 2012Aug 2013

Vice President of Marketing - Communications | Sponsorships | Social Media | Managing Strategy

Greater Boston American Society for Training and Development
Oversaw activities related to Marketing and Communication of chapter initiatives to and among the chapter members at large, communication with the community and to other professional associations. Communications • Develops the communication plan in support of chapter communication needs • Supports Chapter activities through the internal Chapter communications such as the newsletter, updates, email blasts, etc. • Provides expertise and support other communication and publication efforts such as meeting announcements, Chapter brochures, etc • Ensures a communication piece is sent to members at least once each quarter • Oversees person or persons responsible for production of newsletter. Responsibilities include such tasks as solicitation of general-interest articles, letters from the President, articles promoting Chapter and National activities, reviews of previous meetings, membership updates, etc. • Coordinates communication activities with related activities of Membership, Programs & Events, and other offices as needed • Authors and/or edit articles • Wrote code using HTML5, CSS, Javascript, JQuery, SQL, Adobe Premiere, Photoshop Marketing • Develops and manages the marketing plan in support of chapter marketing needs • Collaborates with VP of Communications & Secretary to ensure proper communications are conveyed via appropriate marketing channel (website, e-newsletter, emails, print materials, etc.) • Promotes ASTD activities to HR and training professionals in a wide range of industries • Markets special projects (ex. TTT workshop, National Conference, etc.) • Manages Chapter publicity and media relations • Responsible for developing sponsorships for the chapter and various chapter events • Establishes the Business Community Outreach Program (where applicable) • Develops project plans to create a Business Community Outreach Program, where applicable Programming Languages/Tools: Flash, HTML, CSS, JavaScript, PhotoShop, Premiere, Yammer, Google Analytics




Springfield College

St. John the Baptist

Bachelor of Science

Stonehill College


Marketing Strategy
Leadership Development
Social Media Marketing
Social Media
Talent Management
Project Management
Technical Training
Cross-functional Team Leadership
Program Management
Blended Learning
Email Marketing
Organizational Development
Management Consulting
Change Management
Learning Management
Needs Analysis
Instructor-led Training
Training Delivery
Education Software
Graphic Design
Learning Management Systems
Instructional Design