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I'm pretty good.
IBM Rational Suite
MS Visio
MS SharePoint
MS Office

Work experience

Oct 2010Present

Application Support/Systems Analyst

URS Federal Services
  • Manage and maintain support for multiple applications under the Department of State's Passport Systems
  • Duties include SQL and Oracle querying and troubleshooting, running and monitoring SQL jobs, maintaining and troubleshooting Windows Server, and creating and managing user accounts
  • Work closely with development teams and customers to derive and document defects, change requests and requirements in Rational Rose for software maintenance releases
  • Actively supports and conducts activities related to the testing and deployment of modifications
  • Create and modify sites, lists and libraries, and manage permissions to groups and users for internal SharePoint site
  • Create and maintain process and instructional documentation stored in SharePoint
  • Conducts formal training on applications and their support related tasks
  • Collect, analyze, and track data and ticket trends through creating reports
Jun 2009Oct 2010

Software Quality Assurance Analyst

URS Federal Services
  • Created and maintained SQA Plans and schedules for each assigned project release for DoS Passport Systems
  • Performed SQA audits and work product reviews on all phases of the CST SDLC according to company and customer requirements
  • Documented all findings and observations and managed non-compliances with project teams to resolve any issues and recommend improvements
  • Actively reviewed and updated the SQA team's documentation and audit checklists
  • Collected SQA metrics to create trend analysis reports and record common issues to recommend areas of improvement
  • Conducted SQA training, educating staff in the use of processes, artifacts, and metrics
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    Certified BMC Remedy Help Desk user by USPS for testing and training of IMDAS support software

Jul 2007Jun 2009

Business Analyst/Documentation

AH Computer Consulting
  • Designed systems around J2EE, BMC Remedy Action Request System, Crystal Reports, and Oracle for the U.S. Postal Service, U.S. Agency for International Development, and Office of Naval Intelligence
  • Documented business and system requirements, system design, test plans, user guides, and procurement specifications for the USPS, Egypt Post, Office of Naval Intelligence, and Library of Congress
  • Developed functional and business requirements through conducting interviews and research
  • Wrote, followed and implemented project plans, storyboards and scripts for multimedia projects
  • Conducted testing and training of IMDAS support software
Mar 2004Jul 2007

Department Manager/Sales

Guitar Center
  • Oversaw a department of five people and the inventory in a $20m a year store
  • Responsibilities included training and managing employees, providing technical support POS systems, and developing and maintaining store and department training and marketing plans
  • Utilized CRM tools to generate and manage sales leads
Aug 1999Aug 2002

Technical Documentation/Web Developer

Sky Station International

Worked periodically throughout my undergraduate studies reviewing and editing technical documents and updating and maintaining the company Web site using HTML and web graphics.


May 2011Aug 2012

Master of Business Administration

University of Maryland University College
Jan 2008May 2011

Mast of Science

University of Maryland University College
Aug 1998Dec 2006

Bachelor of Science

James Madison University