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Work History

Dec 2013Present

Advanced Operations Specialist

NNIT A/S

Server Infrastructure for Windows Servers, Citrix/VDI, UNIX/Linux (AIX, HP-UX, Solaris, Linux), Information Security, Symantec NetBackup, SAN (EMC & 3PAR) and VMware.

  • Led initiatives for cloud computing and transformation using business case and feasibility studies for the company's adoption of cloud.
  • Able to accomplish the transitory's stage of being a Windows/Citrix guy to a UNIX guy because of past experiences and good working habits which eventually led to commendations and establishing UNIX and Linux team in the Philippines.  My team's contribution is now being seen and highly valued by our global teams.
  • Part of the collaborative team that made the success of "As-Is" project to the "To-Be" of  Vestas Citrix and VMware Infrastructure by moving away from client's data center to NNIT data center including its vital support functions and processes achieving a good customer satisfaction rating.
Nov 2010Dec 2013

System Engineer

Vestas Services Philippines Incorporated

Non-ERP systems, CA ITSM Tools, Windows, Citrix/VDI, Security

  • Part of the implementation and support team of CA Service Desk and ITSM tools that migrated away from HP Service Desk.
  • Helped to establish ITIL practices and KPIs, thus driving excellence in our team's performance.
  • Most of the applications that do not have application owners were sent to our team and therefore owning them even without documentation nor handover given.  But with good collaborative spirit and communication skills most of the problems we experienced are being solved even using best-effort approach, taming old tickets, talking to  seasoned colleagues and collaborating with online communities.
Nov 2007Nov 2010

Solution Consultant

Trendmicro Incorporated

Windows Servers and Desktops, UNIX/Linux (Solaris and Linux), Computer Networks, Information Security, Consultancy/Advisory

  • Projects handled for customer retention by providing Trend Micro's product assessment and security profiling - addressing security concerns and get customer feedback for product's improvement.
  • Trained and had a knowledge transfer to Level 1 Support in Chennai, India to maximize support functions by empowering our colleagues with technical and problem-solving skills and impart personal methodologies as well, resulting to a more efficient support processes, from Level 2 up to Level 3 Support.
  • Escalated cases are handled in timely manner especially when it comes to malware outbreak and other security-related incidents (incident response).  Close collaboration with our security analyst team gives us more leverage in case resolution.  Bugs are handled internally through a well-defined process before moving to our Service Engineering Group for bug fixes.  Simple fixes are also being provided by our team as part of our roles and responsibilities.
  • During non-billable hours, I managed different hosts for our internal cloud (custom-built VMware lab for our sandboxes) consists of Windows and Linux.
Oct 2007Oct 2007

Client Realization Consultant

Reynolds & Reynolds Philippines

UNIX/Linux (SCO and RHEL), Windows Server, ERP Car Dealer Management System, Consultancy

  • Implemented Reynolds ERA Dealer Management Systems for Toyota dealers in the Philippines, replacing a legacy system made of C and Btrieve to a combined web and window interfaces using RHEL, Windows Server 2003 and multi-value database.
Oct 2004Sep 2007

Analyst Programmer and Systems Administrator

Toyota Balintawak-North

UNIX/Linux, Windows Server & Desktop, Novell Netware, Application Programming and Web Development, Security

  • Led the setup of company website and mailing system ensuring its availability.  Then later, I recommended to host it over to third-party to focus on primary duties in the company ensuring 100% efficiency of my work hours.
  • Handled the preparation and the implementation of Reynolds ERA DMS in Toyota Balintawak.
  • Responsible for the 100% implementation of network cabling upgrade as well as purchasing of network equipment and Internet upgrade, computer hardware and software upgrades minimizing downtime of servers and desktops (during hardware failure or malware infection).
  • Dual role covering two dealerships: Toyota Balintawak Inc and Toyota Balintawak-North (now Toyota North EDSA) for improving and customizing legacy applications by providing quick fixes and internal support.
  • Able to fix printers and computers utilizing efficiency in the workplace, together with support technician and the assistant system administrator.
  • Maintained and support servers and desktops for planned downtime and system patch.
Jun 2003Oct 2004

Product Support Representative

Link2Support Incorporated

Computer Networking, Microsoft Windows, Linux and Apple Mac, Customer Service, Problem Solving/Troubleshooting

  • Support provider for Linksys products and even as a starter, acquired the necessary skills to contribute to team's success by bringing down call queues, customer return calls and work efficiency (lowering down average call handling).

Education

Jun 2010Mar 2015

Master in Business Administration

Metro Manila College
Jun 1999Mar 2003

Bachelor of Science in Computer Science

STI College Novaliches

Community/Charity Work

World Vision Philippines (Support/Donor) since 2009