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Summary

Solutions-focused, motivated IT professional with over 10 years of experience and a comprehensive background in providing IT support, training and implementation. Excels at overseeing all aspects of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software.


• Highly versatile; quickly masters new roles, responsibilities, technologies and environments.
• Demonstrates active problem solving and listening skills; diffuses difficult situations with tact and ease.
• Reputation for integrity, dedication, work ethic and analytical skills.

Work History

Apr 2014Present

Vice President of Support Services

Tech Experts - Monroe
Ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. Plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. Direct all IT operations to meet customer requirements as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions. Project Management: -Increased the company's growth by securing new partners, consulting engagements, and delivery new projects. -Ensured that all aspects of the project are fulfilled on schedule.
Jul 2013Present

Senior Network Engineer

Tech Experts - Monroe
-Responsible for senior-level management and maintenance of the companies' LAN/WAN environment and computer systems. It will include the participation in and oversight of the daily upkeep and administration of the companies' network infrastructure and computer systems. -Responsible for the design, planning, implementation and maintenance of the companies' network infrastructure and architecture. Other responsibilities: -Implement and maintain all network, security, and computer systems to meet the organization's current and future requirements. -Daily administration and oversight of the network and computer systems. This includes the creation, deletion, and maintenance of user accounts, mailboxes, distribution lists, groups and all associated security parameters.

Education

20122017

Computer and Information Systems Security/Information Assurance

Baker College - Center for Graduate Studies

Certifications

20112014

A+ CE

CompTIA
20112013

Certified SonicWALL Security Administrator (CSSA)

Dell SonicWALL
2009

Network+

CompTIA
2009

Security+

CompTIA