Sep 2011 - Present

Conestoga College

Graduated in September 2012 with a GPA of 3.98. Awarded High Distinction.

1992 - 1996

Liberal Arts

University of Waterloo

Studies through distance education program. While I have yet to obtain my degree, I enjoy the process of independent studies and I'm looking forward to completing the program in the future.

Work experience

Work experience
2005 - 2012

Customer Service Representative / Website Coordinator

A. M. Ingredients / Chocolate FX

As a customer service representative I was in some ways the "face" of the company as I interacted daily with customers. I also provided oversight to corporate website development for AMI's sister company, Chocolate FX. In that role I acted as project manager and content editor and worked to identify goals and focus the message to ultimately drive sales.

Served as a Customer Service Representative for Taylor Transport (sub-contracted by A. M. Ingredients but no longer in business) from 2002 to 2005.

Duties for both companies included LTL (less than truck-load) services throughout the Golden Horseshoe including the GTA, Quebec (including Montreal and surrounding communities), Ottawa, Prince Edward County, the Niagara Region, and Essex County. Freight typically included wholesale food and wine ingredients, and finished chocolate products.

Currently on temporary assignment with A.M. Ingredients and Chocolate FX.

1998 - 2002

Information Technology Coordinator

Ontario Community Newspapers Association

Cross-platform systems administration and network support. Managed a geographic information system (GIS). Worked directly with members to identify technical issues and develop plans to achieve goals. Also served as website administrator and content editor/writer for corporate Intranet.

1989 - 1997

Photographer / Audiovisual Technician

Hamilton Health Sciences Corporation

In this role I worked alongside medical staff, pastoral care and social workers, educators, and patients as a support person to assist with development of educational content through media. In 1996 I was appointed Audiovisual Department Coordinator.

1983 - 1989

Director of Audiovisual Communications

P.A.O.C. (World Missions Communications)

My primary role in this non-profit charitable organization was to facilitate effective communication through various forms of media. The focus of my work was to help staff and representatives hone their message and clearly communicate to improve awareness and charitable giving. Traveled throughout Canada to oversee event staging and presentation of finished productions.

1982 - 1983

Audiovisual Assistant

The Mississauga Hospital

As a member of the educational services department I worked closely with educators and department coordinators in the development of training materials for both staff and patients. My primary role was to assist in the production of media projects.