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Project Management Skills
  Solution Development Life Cycle (SDLC) Change Control Management Requirements Definition RFP Design, Deployment, & Evaluation Project Plan Creation & Maintenance Software Engineering and Development Contract Negotiation & Compliance Outsourcing Management Risk Plan & Risk Management Budget and Project Costing Meeting Facilitation & Status Reporting Transition to Support & Decommission Scope of Work Creation & Management Gantt, PERT, & Network Charts Work Breakdown Structures RFP Response & Closure Systems & Network Integration Performance & Service Level Agreements    
Computer Skills
Microsoft:   Word 97- 2010 (Advanced) Excel 97-2010 (Advanced) PowerPoint 97 - 2010 (Advanced) Outlook 97 - 2010 (Advanced) Access 2003- 2010 (Intermediate) SQL Server 2005-2008 (Intermediate) Visio - 2003 - 2010 (Advanced) InfoPath 2003- 2010 (Advanced) SharePoint 2007-2010 (Expert) SharePoint Designer 2007-2010 (Advanced)      SAP Modules:   Financial Accounting Travel Management  Accounts Payable Accounts Receivable Treasury Funds Management Cash Management Human Resources  Training and Events Personnel Planning Time Management Workflow Business Warehousing (BW) Data Warehousing Data Cube Customer Relation Management (CRM) CRM Enterprise Supplier Relationship management (SRM) Employee Self Service (ESS) uPerform (RWD)   Reporting: Crystal SQL SAP  

Work experience


Senior Business Analyst & Account Manager

UPS Integrated Logistics
  • 2007-2010: Provided over 40 high-profile accounts with business model solutions
    • Saved 2.7 million dollars over 3 years in contract process efficiencies and contract re-negotiations
    • Evaluated current supply chain methodology and provided business analysis models
    • Created ROI’s based on alternate business models
    • Audited contracts and processed credits and refunds for all errors
    • Trained clients on the world-ship system: list invoices, data reports, package search, and rate calculator
    • Crystal reports: created, modified, scheduled, and sent custom reports based on customer needs
    • Microsoft Access: table creation, database maintenance, contract entering and modifying
    • Sequel Queries:  custom data analysis, query creation, report modification
    • GL-Coding: writing, modifying, maintenance, updates,  in SAP, BAAN and Oracle formats
Jan 2010Present

Program Analyst II

Gwinnett County Government
2010-Current: Process Improvement Analyst and Project Management Implementation expert Expressing outstanding project management and analytical skills to manage end to end intranet and client/server application development using defined project methodologies. Given responsibility to create and manage business requirements, identify solution alternatives, establish and document system specifications, estimate resource and budget requirements, create detailed project plans, manage client relationships, coordinate project resources and activities, facilitate issue resolution, communicate status, create and provide training material and classes, provide vital assistance with user interface design and process reengineering.
  • Through current project implementations, over 10,000 work hours and $1,750,000 have been saved.
  • Converted over 20 paper processes into streamlined enterprise wide web based solutions. Evaluated current paper processes, applied lean and six sigma methodologies, created a new streamlined solution, developed technical requirements and specifications, and implemented the solution to meet the customers needs.  Post solution duties included training material and classes delivered to all users.
  • Conceptualized and designed an individual productivity site for all county employees.  The web-based site, accessible not only as an intranet application but also on a web-facing server. The application provides a customized one stop shop for each employee, giving them the tools they necessary to complete their daily tasks more efficiently.
  • Organized and developed a countywide policies and procedures quality manual.  A web based workspace and library was created to, provide the creation, approval, automated template and formatting application, and publishing of all county policies and procedures.  The ISO formatting and structure was applied to all policies and procedures and were combined to create an industry standard quality manual for the county.
  • Made the county compliant with current credit card processing standards (PCI-DSS). Evaluated current county state of compliance, created credit card compliance policy, administered changes to out of compliant departments, answered and submitted attestation of compliance, gained certification of compliance for Gwinnett County.
  • Executed the implementation of the SAP Travel Management Module.  Managed project life-cycle, applied custom county requirements, created workflow requirements, revised county travel policy. Developed and tested user friendly web GUI application with SAP interface. Provided County wide training material and instruction with phased rollout.


Aug 2001Aug 2006

Bachelor of Business Administration

Kennesaw State University

  • B.B.A, Management
  • B.S., Statistics
  • Minor, Marketing


Daniel Francis

"Michael is a very creative individual who always comes up with new ways to solve problems. He's professional in a work environment and a great team player."


  • Knowledgeable and adaptive Technical Project Management professional with extensive experience in strategic planning, project management, business assessment, process design, knowledge management, and technical and financial analysis.
  • Demonstrated talent for designing, building, testing and implementing innovative web-based technology solutions. Resourceful leader possessing exceptional communication, problem solving and organizational skills.
  • Proven ability to apply a customer oriented approach to project management, ensuring that the client's needs are met while consistently remaining within the original budget and a project guidelines.
  • Project Manager with solid background in leading and mentoring cross functional, diverse teams to successfully complete multiple projects simultaneously.


  • Sports Car Club of America--Solo 2 autocross competitor 
  • Tennis--Division I athlete, finalist
  • Travel--Germany, Italy, England, France, Canada, Costa Rica, Puerto Rico, Mexico, Belize, Honduras, the Cayman Islands 
  • Photography, videography, editing 
  • Website development 


Jul 2011Present

Lean Process Improvement

Gwinnett County Government
Apr 2011Jul 2014

Project Management (PMI)

PMI Institute
Jan 2011Jan 2014

Financial Officer One

Carl Vincent Institute of Government