Michael James Brown

Daily interaction with customers, vendors, installers, in-store associates, and trucking/shipping companies via in-person, email, or telephone, to ensure that excellent customer service is achieved.

Support complete customer satisfaction by providing timely and accurate fulfillment of all special orders, or re-orders concerning installation projects from the initial sale through project completion. This proactive contact helps minimize customer calls with questions and/or concerns.

Key Achievements:

• Featured in Home Depot 2013 National Christmas Commercial
• Recognized as one of 20 'Customer Service All-Stars for 2013.'
• 'Power Hour Hero' several times. Many positive VOC (Voice of Customer) comments.

Full service graphic design and marketing collateral production firm.

Key Achievements:

• Create/monitor marketing calendar based on projected ROI, competitive analysis, industry trade associations, etc.
• Plan & coordinate trade show participation and presentations.
• Managed commercial art production process from concept through printing, web, video, DVD, etc.
• Create client Facebook, MySpace, and You Tube social media campaigns.
• Key decision maker in vendor selection and negotiation process.
• Develop and distribute information to email marketing list on a weekly and monthly basis.
• Current in Adobe Creative Suite 4 Master Collection and Microsoft Office programs.
• Maintenance and troubleshooting of Mac & PC multi-user network. Perform hardware installations and software updates. 
• Additional skills: Videography, photography, email marketing, public speaking.

Photography /videography project about self-identification and why do intelligent people, using current information, still classify themselves into "racial" categories. Do we need this information to solve problems going forward?

Key Achievements:

• 3-time presenter at The National Conference on Race & Ethnicity in American Higher Education (ncore.edu)
• Seminar presenter at The 2012 FUTURES Conference sponsored by the Toronto District School Board. (http://www.tdsbFUTURES.com)
• Researched and written all information contained in the documentary.
• Filmed and edited more than 15 one hour interviews to produce the final 4 hour, 2 disc DVD.
• Manage design/production of all marketing collateral from concept through printing, web, video, DVD, etc.
• Create and update Facebook (600+) and You Tube social media campaigns.
• Develop and distribute information to 21,000 email marketing list on a monthly basis.
• Plan & coordinate national speaking engagements and community involvement participation.

Global provider of graphics, signage, and displays for trade shows and exhibitions.

Key Achievements:

• Consult with client and manage the creation of signage and display booths for trade shows/exhibitions that help support marketing objectives to the targeted audience.
• Key decision maker in vendor selection, negotiation, and production processes.
• Experience coordinating photo shoots, press checks, and other quality control measures.

ING Advisors is the marketing department for the four Broker-Dealers of the ING Financial Network.

Key Achievements:

• Main responsibility is to help create and maintain a consistent flow of various marketing collateral projects for print, web, DVD, kiosk, trade shows, all manner of distribution to the targeted audience.
• Oversee company wide 'Print on Demand' initiative to help reduce fulfillment and production costs.
• Key decision maker in vendor selection and negotiation process.
• Experience coordinating photo shoots, press checks, and other quality control measures.

Day to day management of the core departments involved in the production of the 68 million-circulation SmartSource magazine. (Order Processing, Layouts, Contracts, Pricing) Utilizing Creo Trendsetter platemakers and Heidelberg M1000 & M2000 presses, the magazine is produced at two prep centers and five printing locations around the country. (Additional positions at News America Marketing: Traffic Manager 1996-1997 | Senior Pre-Press Manager 1997 - 1998 | Director of Layouts 1998 - 1999)

Key Achievements:

• Created and oversaw yearly budgets for all four departments. Average staff count of 22.
• Performed regular managerial and employee appraisals along with coaching & counseling sessions.
• Created employee development and retention strategies that led to a reduction in department turnover.
• Hired and trained 90% of new department, while maintaining department service schedule.
• Complete rewrite of job descriptions, performance goals. The added structure helped retain employees.
• Implemented daily financial reporting to upper management, which reduced costs of late or missing ads.
• Led team that revised procedures to capture average Order Processing revenue of $3 million daily.
• Developed and maintained vendor relationships to insure adherence to NAM production standards.

Matthews is a leading supplier of photopolymer and rubber plates for the flexographic printing industry.

Key Achievement:

• Primary sales contact for new accounts and existing clients Weyerhauser, Georgia Pacific, and Stone.

Moore is a 1 through 4 color business forms printer.

Key Achievement:

• Designed and produced commercial art.

Deluxe/Colwell is a one through 4-color producer of business, dental, and legal forms.

(Halm Jet Press Operator 1985 | Management Trainee 1986)

Key Achievements:

·Supervised activities of technical staff in the production of plates for a variety of printing presses.

·Reduce total plant spoilage by 25% over a one-year period.

·Implemented process that guaranteed 3-day turnaround of client orders.

·Oversaw transition of department to new facilities with minimal loss of production.

              Researched and approved purchase of capital equipment, supplies, vendors

17 credits to complete degree. (I know, I know.)

 "Michael was one of the most amazing people I ever hired. He has a fantastic personality. Always brought creative ideas and solutions to our challenges and had a knowledge of the process that was second to none."

Top Qualities:

Personable, Expert, Creative!

Michael James Brown has assisted WWC SERVICES, INC. and WWC DEVELOPMENT CORPORATION in creating and maintaining a consistent brand image for our companies through various marketing materials, logos, brochures, etc.. He has created and managed our websites and assisted in creating valuable presentations for our company and our clients. He has overseen the inctallation and repair of our computer systems in San Francisco and Los Angeles. His business experience has helped improve many internal processes and made us more efficient. I would strongly recommend Michael for any of your IT or marketing needs.