Project Management Specialist
The Home Depot
Daily interaction with customers, vendors, installers, in-store associates, and trucking/shipping companies via in-person, email, or telephone, to ensure that excellent customer service is achieved.
Support complete customer satisfaction by providing timely and accurate fulfillment of all special orders, or re-orders concerning installation projects from the initial sale through project completion. This proactive contact helps minimize customer calls with questions and/or concerns.
- Featured in Home Depot 2013 National Christmas Commercial
- Recognized as one of 20 'Customer Service All-Stars for 2013.'
- 'Power Hour Hero' several times. Many positive VOC (Voice of Customer) comments.