In The Community

Work History

Work History
Feb 2013 - Present

Project Management Specialist

The Home Depot

Daily interaction with customers, vendors, installers, in-store associates, and trucking/shipping companies via in-person, email, or telephone, to ensure that excellent customer service is achieved.

Support complete customer satisfaction by providing timely and accurate fulfillment of all special orders, or re-orders concerning installation projects from the initial sale through project completion. This proactive contact helps minimize customer calls with questions and/or concerns.

Key Achievements:

  • Featured in Home Depot 2013 National Christmas Commercial
  • Recognized as one of 20 'Customer Service All-Stars for 2013.'
  • 'Power Hour Hero' several times. Many positive VOC (Voice of Customer) comments.
Mar 2004 - Present

OWNER

PLAN B SOLUTIONS

Full service graphic design and marketing collateral production firm.

Key Achievements:

  • Create/monitor marketing calendar based on projected ROI, competitive analysis, industry trade associations, etc.
  • Plan & coordinate trade show participation and presentations.
  • Managed commercial art production process from concept through printing, web, video, DVD, etc.
  • Create client Facebook, MySpace, and You Tube social media campaigns.
  • Key decision maker in vendor selection and negotiation process.
  • Develop and distribute information to email marketing list on a weekly and monthly basis.
  • Current in Adobe Creative Suite 4 Master Collection and Microsoft Office programs.
  • Maintenance and troubleshooting of Mac & PC multi-user network. Perform hardware installations and software updates. 
  • Additional skills: Videography, photography, email marketing, public speaking.
Jan 2003 - Present

WRITER-PRODUCER-LECTURER

OTHER AWARENESS PROJECT - 95% GUILT & ANGER FREE

Photography /videography project about self-identification and why do intelligent people, using current information, still classify themselves into "racial" categories. Do we need this information to solve problems going forward?

Key Achievements:

  • 3-time presenter at The National Conference on Race & Ethnicity in American Higher Education (ncore.edu)
  • Seminar presenter at The 2012 FUTURES Conference sponsored by the Toronto District School Board. (http://www.tdsbFUTURES.com)
  • Researched and written all information contained in the documentary.
  • Filmed and edited more than 15 one hour interviews to produce the final 4 hour, 2 disc DVD.
  • Manage design/production of all marketing collateral from concept through printing, web, video, DVD, etc.
  • Create and update Facebook (600+) and You Tube social media campaigns.
  • Develop and distribute information to 21,000 email marketing list on a monthly basis.
  • Plan & coordinate national speaking engagements and community involvement participation.
Jan 2008 - Jul 2008

CREATIVE SERVICES MANAGER

GLOBAL EXPERIENCE SPECIALISTS

Global provider of graphics, signage, and displays for trade shows and exhibitions.

Key Achievements:

  • Consult with client and manage the creation of signage and display booths for trade shows/exhibitions that help support marketing objectives to the targeted audience.
  • Key decision maker in vendor selection, negotiation, and production processes.
  • Experience coordinating photo shoots, press checks, and other quality control measures.
Aug 2006 - Mar 2007

MARKETING OPERATIONS MANAGER

ING ADVISORS

ING Advisors is the marketing department for the four Broker-Dealers of the ING Financial Network.

Key Achievements:

  • Main responsibility is to help create and maintain a consistent flow of various marketing collateral projects for print, web, DVD, kiosk, trade shows, all manner of distribution to the targeted audience.
  • Oversee company wide 'Print on Demand' initiative to help reduce fulfillment and production costs.
  • Key decision maker in vendor selection and negotiation process.
  • Experience coordinating photo shoots, press checks, and other quality control measures.
Nov 1996 - Jun 2003

DIRECTOR OF OPERATIONS

NEWS AMERICA MARKETING

Day to day management of the core departments involved in the production of the 68 million-circulation SmartSource magazine. (Order Processing, Layouts, Contracts, Pricing) Utilizing Creo Trendsetter platemakers and Heidelberg M1000 & M2000 presses, the magazine is produced at two prep centers and five printing locations around the country. (Additional positions at News America Marketing: Traffic Manager 1996-1997 | Senior Pre-Press Manager 1997 - 1998 | Director of Layouts 1998 - 1999)

Key Achievements:

  • Created and oversaw yearly budgets for all four departments. Average staff count of 22.
  • Performed regular managerial and employee appraisals along with coaching & counseling sessions.
  • Created employee development and retention strategies that led to a reduction in department turnover.
  • Hired and trained 90% of new department, while maintaining department service schedule.
  • Complete rewrite of job descriptions, performance goals. The added structure helped retain employees.
  • Implemented daily financial reporting to upper management, which reduced costs of late or missing ads.
  • Led team that revised procedures to capture average Order Processing revenue of $3 million daily.
  • Developed and maintained vendor relationships to insure adherence to NAM production standards.
Oct 1994 - Oct 1996

INSIDE SALES/CUSTOMER SERVICE

MATTHEWS INTERNATIONAL

Matthews is a leading supplier of photopolymer and rubber plates for the flexographic printing industry.

Key Achievement:

  • Primary sales contact for new accounts and existing clients Weyerhauser, Georgia Pacific, and Stone.
Dec 1989 - Oct 1994

GRAPHIC ARTIST

MOORE DATA MANAGEMENT

Moore is a 1 through 4 color business forms printer.

Key Achievement:

  • Designed and produced commercial art.
Jan 1985 - Sep 1989

PRE-PRESS MANAGER

DELUXE CHECK PRINTERS/COLWELL SYSTEMS

Deluxe/Colwell is a one through 4-color producer of business, dental, and legal forms.

(Halm Jet Press Operator 1985 | Management Trainee 1986)

Key Achievements:

·Supervised activities of technical staff in the production of plates for a variety of printing presses.

·Reduce total plant spoilage by 25% over a one-year period.

·Implemented process that guaranteed 3-day turnaround of client orders.

·Oversaw transition of department to new facilities with minimal loss of production.

              Researched and approved purchase of capital equipment, supplies, vendors

Education

Education

Skills

Skills

Adobe Acrobat 9 Professional

Adobe Flash CS4

Microsoft Office 2008

Word, Excel, Powerpoint, Entourage

Apple Final Cut Express HD 3.5.1

Windows OS XP/Vista

Mac OS 9, 10 through 10.6

Quark Xpress 8

Adobe InDesign CS4

Company Name:    TAC Worldwide Companies - Dedham MA Test Administrator/Recruiter's Email:    bmay@tacworldwide.com Test Name:    Adobe InDesign CS Test Date:    9/1/2009 Elapsed Time:    00:12:10 Questions Correct:    39 out of 50 Percent Correct:    78% Percentile Ranking:    70 Global Average:    67%

Adobe Dreamweaver CS4

Adobe Illustrator CS4

Company Name:    TAC Worldwide Companies - Dedham MA Test Administrator/Recruiter's Email:    bmay@tacworldwide.com Test Name:    Adobe Illustrator CS Test Date:    9/1/2009 Elapsed Time:    00:23:09 Questions Correct:    37 out of 44 Percent Correct:    84% Percentile Ranking:    80 Global Average:    72%

Adobe Photoshop CS4

Company Name:    TAC Worldwide Companies - Dedham MA Test Administrator/Recruiter's Email:    bmay@tacworldwide.com Test Name:    Adobe Photoshop CS Test Date:    9/1/2009 Elapsed Time:    00:13:59 Questions Correct:    41 out of 48 Percent Correct:    85% Percentile Ranking:    80 Global Average:    70%

Summary

EXPERIENCED PROJECT MANAGEMENT / BUSINESS DEVELOPMENT

Management Experience

Operations - Safety - Employee Development - Written Documentation - Reporting

Marketing Collateral Production Experience

Offset Printing - Web - Video - Flexography - Large Format - Digital - Screen Printing - Business Forms

Outstanding Relationships with National Clients & Vendors

Nestle - Teleflora - P&G - Campbell's - RR Donnelley - Quad Graphics

Exceptional Record of Achievement

Project Management - Cost and Cycle Reductions - Process Improvement

CORE COMPETENCIES

Team Building/Staff Retention - Vendor Sourcing and Negotiation - Project Planning/Development

Client Relations - Process Improvement - P&L Management - Technology - Content Creation

EDUCATION / CAREER DEVELOPMENT

Completed executive level management training courses at:

NEWS AMERICA MARKETING  - DELUXE CHECK PRINTERS - MATTHEWS INTERNATIONAL

AZUSA PACIFIC UNIVERSITY, Azusa, CA

B.S. ORGANIZATIONAL LEADERSHIP - (17 credits until degree completion)

SOFTWARE - OPERATING SYSTEMS

Photoshop CS4 - Illustrator CS4 - InDesign CS4 - Flash CS4 Professional - Dreamweaver CS4 - Microsoft Office 2008 Acrobat 9 Pro  - Filemaker Pro 9 - Final Cut Express HD 3.5.1 - DVD Studio Pro - Max Bulk Mailer X - Timbuktu Pro 8.8 Mac OS X.6.4 - Windows XP/Vista

Interest

Board Member - Help Youth Through Golf - Long Beach/Compton, CA (hytg.org)

Board Member - Rosetta Networking Systems - Hyattsville, MD (rosettans.org)

Director of Marketing - GodParents Youth Organization - Los Angeles, CA (godparentsclub.org)

Former Board of Director - Food Finders - Long Beach, CA (foodfinders.org)

Former Board of Director - Long Beach Day Nursery - Long Beach, CA (lbdn.org)

Former Volunteer - Food From The 'Hood - Los Angeles, CA (certnyc.org/ffth.html)

Former Advisor - Junior Achievement - Champaign, IL (juniorachievement.org)

Former Advisor - Junior Achievement - Long Beach, CA

Former Mentor - Big Brother Program - Long Beach, CA; Tarrytown, NY (bbbs.org)