Cabinets To Go
Privately held retailer of aggressively priced kitchen cabinets, bathroom vanities, and accessories sold in 40 U.S. retail stores.
— Recruited by chair of Lumber Liquidators to take over operations and sales for startup company with no infrastructure or consistency among its 14 stores.
Played key role in increasing annual sales from $797,000 in 2008 to $30,000,000 in 2011.
•Infrastructure: Identified and developed infrastructure necessary to support company’s rapid growth to 40 stores; created and implemented operating, sales, distribution, customer care, purchasing, and merchandising procedures.
•Culture Transformation: Transformed culture from one in which each store acted independently to a collaborative group with standard processes and clear performance expectations.
•Market Expansion: Identified new markets, evaluated potential store sites, and made recommendations to CEO; held full accountability for store build outs; number of employees increased from 25 to 100+.
•Human Resources: Hired store managers as well as independent operators who assumed management of 30 stores; ensured compliance with operating procedures by hiring independent shoppers to evaluate store performance.
•Product Lines & Inventory: Increased customer satisfaction and company sales by expanding from 5 to 14 cabinet lines; oversaw up to $15 million in inventory.
•Customer Relationship Management: Established and championed core values that ensured customer confidence in company products; established call center that supported sales across the U.S.
•Distribution: Improved delivery times, reduced product damage, lowered logistical costs, cut square footage of individual stores, and increased efficiency by changing distribution from store level to two central distribution centers.
Note: Prior to being asked to go full-time with Cabinets To Go, helped Cabinets To Go’s owner to launch SunHydro, the world’s first chain of privately funded fueling stations that provide hydrogen to fuel cell vehicles.