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Personal Statement

I am an experienced 1st Line Support Technician; I have a problem solving nature and practical approach which has given me the opportunity to work in a variety of job roles which include Accountant Assistant, 1st Line Support Technician and Service Desk Technician. All job roles have given me new skills and have utilised my skills I already have. Working in Accounting has given the ability to have a meticulous attention to detail; working in IT has given me the skill of being a problem solver, whilst working as a Service Desk Technician on the other hand, has given me more self-belief and team working skills. All roles have strengthened me in terms of ability and knowledge. I am now currently seeking a new challenge which will utilise my meticulous attention to detail, team working skills, and friendly, professional manner.

I am now looking for a 1 - 2 Months Contracted 1st Line Support Engineer/ Helpdesk position, where I can further enhance my skills gained from my experience working in IT and Accounting.

Work experience

Jun 2014Jun 2014

Contracted Service Desk Technician

IT Flexi Team /Barnardos HQ, Barkingside

Duties Include:

  • Working on The service desk
  • Outlook 2014  
  • Windows 7
  • Citrix Remote server support
  • Infra Call logging
  • Using Command Line  to solve network problems
Mar 2014May 2014

Assistant Accountant

Crossley Accountants, Rochester

Duties Include:

  • Using Sage 50 Accounting Software
  • Processing Insurance Claims, Invoices, purchase ledgers & sales
  • Processing Bank Reconciliations , Correcting Open Balances & Closing balances
  • Star House Remote Desktop software & LogMeIn (Online Remote Desktop Software)
  • Processing cheque payments & streamline payments
  • Filing and scanning documents
Jul 2012Jul 2013

1st Line IT Support Technician

ICT Refurbishment Ltd, Battersea

Duties included:

  •  PC & Server Repairing and Maintaining
  •  Installing Windows 7 & XP
  • Call logging from internal and external clients
  • Outlook 2012 for Emailing internal staff
  • Microsoft Office• Training new apprentices
  • Configuring Printers
  • Using Command Line to solve network problems


Sep 2013Sep 2017

BSc Business Information Technology

Kent University

Modules Completed:     

  • Applications Project
  • People & Computing
  • Marketing Principles
  • Introduction to Object Oriented Programming
  • Foundations Of Computing
  • Database & Web
  • Computer Systems
  • Management Principles

Programming Languages:        

  • Java
  • JavaScript
  • Html
  • PHP
  • CSS
  • MySQL
Jul 2012Jul 2013

Apprenticeship Programme: Level 3 Diploma in ICT Competence

  • CompTIA Essentials (Pass)
  • CompTIA Practical Application (Pass)
  • Level 3 Testing ICT Systems (Pass)
  • Level Network Management and Security (Pass)
  • Functional Skills ICT (Pass)
  • NVQ Work based units (Pass)
Sep 2010Jul 2012

Level 3 Business with ICT & A LEVEL ICT

Bromley College

Level 3 Business with ICT :  A*A


Sep 2005Jul 2010

Coopers Technology College, Chislehurst

12 A–C grades including English, Maths and ICT

ICT Referbishment Reference

Reference from ICT Refurbishment Ltd


Attention to Detail
Highly Ambitious
Team Leadership
Team Working
Solving Printer Problems
Open Minded
Friendly Personality
Network Administration
Solving Hardware Problems
Microsoft Office


Jun 2011Present

BTEC Level 3 National Diploma in Business

Edexcel & Pearson UK
Aug 2013Present

Level 3 Diploma in ICT Professional Competence (QCF) (May 2013)

City & Guilds
Aug 2013Present

Level 3 Certificate in ICT Systems and Principles (QCF) (Jan 2008)

City & Guilds
Mar 2010Present

Sports Leadership UK Certification

Sports Leaders UK
License S04744/9:816318
Feb 2013Feb 2016

CompTIA A+ Certification

License COMP001020460196


Available on Request